Evaluate your organization's improvement impact by examining the transition of the organization's measures into performance goals. You'll also learn how to clarify your organization's vision and mission in terms of measurable results.
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Book Description
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About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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Most Helpful Customer Reviews
4 of 7 people found the following review helpful:
4.0 out of 5 stars
Good "how-to" book for establishing performance measures,
By A Customer
This review is from: Measuring Organizational Improvement Impact (Quality improvement series) (Hardcover)
This is a good introductory book in performance measurement. It offers a team approach methodology for organizations desiring improvement. It is an excellent pratical guide for the novice.
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Inside This Book
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First Sentence:
In our complex and competitive business world, we must continually improve the quality and productivity of our products and services to stay ahead of the competition. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
realistic performance targets, work group functions, organizational improvement efforts, five response categories, improvement impact, work group level, overall customer satisfaction, measurement efforts Key Phrases - Capitalized Phrases (CAPs): (learn more)
Order Fulfillment Department, Western Books, Tracking Matrix, Key Result Areas, Lynda Gayle-Williams, Quality of Work Life, Measurement Linkage Model, Nominal Group Technique, Overall Employee Satisfaction Category, Rewards And Recognition Satisfaction Category New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
In our complex and competitive business world, we must continually improve the quality and productivity of our products and services to stay ahead of the competition. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
realistic performance targets, work group functions, organizational improvement efforts, five response categories, improvement impact, work group level, overall customer satisfaction, measurement efforts Key Phrases - Capitalized Phrases (CAPs): (learn more)
Order Fulfillment Department, Western Books, Tracking Matrix, Key Result Areas, Lynda Gayle-Williams, Quality of Work Life, Measurement Linkage Model, Nominal Group Technique, Overall Employee Satisfaction Category, Rewards And Recognition Satisfaction Category New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 4
books:
15
books
cite this book:
See all 15 books citing this book
- Continuous Improvement Tools (Quality Improvement Series) (Volume 2) by Richard Y. Chang on page 89, Back Matter (1), and Back Matter (2)
- Capitalizing on Workplace Diversity by Richard Y. Chang in Back Matter
- Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) by Richard Y. Chang in Back Matter
- Satisfying Internal Customers First! by Richard Y. Chang in Back Matter
- Human Performance Improvement: Building practitioner competence (Improving Human Performance) by William J. Rothwell in Back Matter (1), and Back Matter (2)
- The Lean Design Solution by Bart Huthwaite Sr. on page 96, and Back Matter
- Building a New Performance Vision by Thomas J. LaBonte in Back Matter
- Team Building for Diverse Work Groups by Selma G. Myers in Back Matter
- Communicating in a Diverse Workplace: Successful Workplace Communicatuion Techniques (Workplace Diversity Series) by Lillian Kuga in Back Matter
See all 15 books citing this book
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