Measuring Performance : Using the new metrics to deploy strategy and improve performance [Paperback]

Bob Frost (Author)

Book Description

Publication Date: December 15, 2000

This primer distills the essence of an important topic and presents it in plain language for leaders. Measuring Performance show how advanced measures are giving leaders new leverage to create change, manage performance, and produce better results. It covers developing the right measures, using metrics to improve performance, and key issues that arise in deploying metrics.

Editorial Reviews

About the Author

Bob Frost is a Dallas-based consultant specializing in performance measurement and performance improvement. In practice over 20 years, Bob has helped a wide range of business, government and nonprofit organizations implement new strategies, establish stronger accountability, compete more effectively, and improve performance.

Product Details

• Paperback: 96 pages
• Publisher: Measurement Intl; 2nd Rev edition (December 15, 2000)
• Language: English
• ISBN-10: 0970247117
• ISBN-13: 978-0970247117
• Product Dimensions: 8.3 x 5.5 x 0.2 inches
• Shipping Weight: 4.8 ounces (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (17 customer reviews)
• Amazon Best Sellers Rank: #167,843 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

30 of 30 people found the following review helpful:

5.0 out of 5 stars Amazing amount of info in less than 100 pages, September 10, 2001

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: Measuring Performance : Using the new metrics to deploy strategy and improve performance (Paperback)

This has to be one of the most sensible, best written books on performance measurement ever written. True, it's less than 100 pages and any single topic in the book would merit 100 pages, but the way the author clearly presents the information and his gift for explaining complex topics and concepts in simple terms makes this a valuable resource for those of us who never seem to catch up on our reading backlog.

Highlights: (1) Part 1's chapter on The Balanced Scorecard manages to capture the essence of Kaplan's and Norton's seminal book on that subject. (2) All of Part 2, including measurement models, defining metrics and the three-step method given by the author are invaluable tools. (3) Part 3's Using Metrics to Improve Performance is on the mark in each of the chapters. Likewise, Part 4's Advanced Metrics is excellent because the treatment of process and capability metrics makes these two topics understandable (I had a hard time grasping these topics in other books).

This book earns 5 stars and goes on my short list of books to recommend to clients and colleagues.

32 of 33 people found the following review helpful:

4.0 out of 5 stars Measuring Performance Review, August 27, 2001

By 

Karen Mulligan (Malvern, PA United States) - See all my reviews

This review is from: Measuring Performance : Using the new metrics to deploy strategy and improve performance (Paperback)

I just ordered several copies of this book for my organization since we are implementing a metrics program. I like the book very much because it is written in plain language and is an easy read. It does not overwhelm the reader but gives lots of good, basic ideas on where to begin a task such as measuring performance. This was a new area for us and this book helped - I have gotten rave reviews about it from my co-workers...it is definitely great for those people/organizations that need help getting started.

28 of 29 people found the following review helpful:

5.0 out of 5 stars Metrics: why bother?, December 17, 2001

By 

Robin McKenzie (Suffolk, VA United States) - See all my reviews

This review is from: Measuring Performance : Using the new metrics to deploy strategy and improve performance (Paperback)

This was the question many of our service line leaders asked when the CEO told us we would collect, analyze, and report our service metrics to the Board of Directors. The problem was that very few persons understood what was meant by the term "metrics". Dr. Frost does an excellent job of explaining the importance of measuring performance to improve efficiency, meet regulatory standards, improve communication, improve safety, and serve as a basis for recognition and achievement. In just over 90 pages and two hours, I was convinced that I could make a difference in my organization by understanding and using metrics. Precise and clear explainations of the terms "balanced scorecard", and "key performance measures" served as catalysts to help me decide what to measure and how to do it. This is an excellent primer for the more rigorous study of measurement and metric design.