The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution) [Hardcover]

Christopher W. Moore (Author)

Book Description

ISBN-10: 0787902489 | ISBN-13: 978-0787902483 | Publication Date: May 24, 1996 | Edition: 2

Winning Techniques for Every Situation

In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.

*An Instructor's Manual is available free of charge upon written request.

Editorial Reviews

Review

"The best book ever written about mediation....A sophisticated, thorough treatment of the subject, it is written clearly and contains a trove of useful examples. A must for anyone seriously interested in the subject of dispute resolution." (Margaret L. Shaw, principal, Wittenberg, Mackenzie & Shaw, and member of the board, National Institute for Dispute Resolution)

"Destined to become the standard work for practitioners and students of the mediation process."

From the Inside Flap

This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.

See all Editorial Reviews

Product Details

• Hardcover: 464 pages
• Publisher: Jossey-Bass; 2 edition (May 24, 1996)
• Language: English
• ISBN-10: 0787902489
• ISBN-13: 978-0787902483
• Product Dimensions: 8.8 x 6.3 x 1.5 inches
• Shipping Weight: 1.6 pounds
• Average Customer Review: 4.6 out of 5 stars  See all reviews (9 customer reviews)
• Amazon Best Sellers Rank: #651,670 in Books (See Top 100 in Books)
  • #51 in Books > Law > Procedures & Litigation > Alternative Dispute Resolution

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Customer Reviews

Most Helpful Customer Reviews

13 of 15 people found the following review helpful:

3.0 out of 5 stars Detailed and theoretical, March 24, 2006

By 

A Reader - See all my reviews

This review is from: The Mediation Process: Practical Strategies for Resolving Conflict (Paperback)

As a beginning mediator, I found this book very detailed and theoretical. I am sure that I will return to it again and again as I gain experience. I found "Basic Skills for the New Mediator (2d edition)" by Allan H. Goodman to provide a quicker and more practical overview. When used together, I believe both books are a good basis for the practicing mediator.

5 of 5 people found the following review helpful:

5.0 out of 5 stars This is THE resource for learning about mediation, November 23, 2009

By 

Diana L. Mercer "Diana Mercer, co-author Your... (Los Angeles, CA) - See all my reviews
(REAL NAME)   

This review is from: The Mediation Process: Practical Strategies for Resolving Conflict (Paperback)

I'm a full time mediator and I also do a fair amount of mediation training. When I teach a mediation course at the university level, this is the book I use as the textbook. It's the most thorough and thoughtful work on mediation, mediation history, and how mediation works. It's the backbone of every training program I've attended as well as my own trainings. It's long and not for the casual reader, but it's a terrific value and very complete. If I had to recommend one book on mediation, this is it.

3 of 3 people found the following review helpful:

4.0 out of 5 stars A lot of Mediation Theory, October 1, 2008

By 

Maureen Lara - See all my reviews
(REAL NAME)   

This review is from: The Mediation Process: Practical Strategies for Resolving Conflict (Paperback)

I found this book to be very instructional but dull in the reading. Also, a lot of repetition is involved, chapter by chapter. The mediator separates the chapter by topic but revisits the same cases. It would have been more logical to dedicate a certain case to a certain chapter even though that particular case involves different facets of mediation theory. I would grab the most important issue to a certain case and dedicate it only to one topic/chapter. This will be a lot more instructional and easier in the reading. Also, I found there to be some grammatical errors.