Most Helpful Customer Reviews
35 of 39 people found the following review helpful:
2.0 out of 5 stars
Where's the support?, December 5, 2008
This review is from: Memorex Blu Ray Player (Electronics)
I have had this player for a week. I was skeptical about the brand but when I popped in my first blu-ray disc and saw HD in unsurpassed clarity, all of my fears dissolved... that is until I rented a new release blu-ray disc and was greeted with a red screen informing me that the disc could not be played on my blu-ray player without a firmware upgrade. I call Memorex and they explain that the blu-ray disc association has changed the formatting of the new disc and all blu-ray players would require a firmware upgrade to play such discs. This player is profile 1.1 and the CS rep dubbed the new format 1.2 (which I cannot find any reference to anywhere else). The rep assured me that a firmware update would be made available by the end of the week but that promise went unfufilled and a email to Memorex prompted a "we have no update currently available" response. So there you have it! Who knows when/if Memorex will provide the necessary update? I bought this anticipating seeing The Dark Knight in full HD but now I will be shocked if this will even be able to play the disc. Thanks for releasing a product that became obsolete after one week with no plans to update the firmware, Memorex! I can't wait to never buy one of your products again!
P.S. Why would the Blu-Ray Disc Association change the format of discs faster than the manufacturers of the players can keep up? Why would you produce a product that can't be consumed?
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
6 of 6 people found the following review helpful:
4.0 out of 5 stars
Great Blu Ray for the price, February 2, 2009
This review is from: Memorex Blu Ray Player (Electronics)
I bought the Memorex based on price and the reviews of others. It performed perfectly right out of the box. I haven't even attempted a software "update", since it has played every movie I've given it so far without a hitch. Only negative is the seemingly long star-up time (compared to my old DVD), but this may not be unusual for Blu Ray...especially a low-cost machine. Hooked up the HDMI output to my SONY 1080p and got a great picture. Set-up was fast and easy.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
8 of 9 people found the following review helpful:
1.0 out of 5 stars
Memorex should be ashamed of themselves! *NO STARS*, February 23, 2009
This review is from: Memorex Blu Ray Player (Electronics)
I received this player for Christmas. I hooked up the player and turned it on..& the Memorex logo pop up...and then nothing. A blank blue screen. I hit the open button, and the tray got hung up on something. Afer playing with the tray, I finally got it to open. I put in a BR Disc. Still no video signal just a blank blue screen. Couldn't access the set up menus and the movie wouldn't play. Defective player. I called Memorex 3 times, and waited on hold over FOUR HOURS total before finally speaking with someone. Memorex agreed the player was defective, and asked for a check for $7.50 so they could send me a new player upon receipt of the defective player. Before packaging the player, I marked the underside with a small bit of chalk. It cost me $18 to ship the player back to them...so I'm out $25.50 in shipping alone. Five weeks later, I receive a package from Memorex. I open it to find it's the exact same defective player that I sent to them, with the same chalk marking on the bottom of it. It wasn't repaired and had the same issues as when I sent it to them five weeks earlier. I finally gave up after calling them back three times and waiting on hold almost three hours. A total of seven hours of on hold time and still a defective player to show for it. With customer service like this, it's a miracle that Memorex is still in business, and should be ashamed of how they treat their customers.
Help other customers find the most helpful reviews
Was this review helpful to you? Yes
No
|