I read more than my share of reviews whilst trying to find the perfect means of neck support and as favourable as the others were, I was still apprehensive. I have a neck disprotrusion from an accident and it is difficult for me to get comfortable whether sitting or sleeping. I was hoping to find something to alleviate constant stiffness and pain and I was suspicious of anything claiming to be ergonomic.
When I received the pillow, I was relieved and pleasantly surprised. The foam is noticeably firm and returns to its original shape very quickly. I smushed it a good many times to test its resilence and believe you me, it can take a punch. Not that I violently thrash my pillows but I wanted to gauge how long it would last because no one likes to throw away $24.
Another great thing about the foam is that it has no awful smell. Came straight out of the box with a hint of that plastic-tinged mustiness of stored fabric and that cleared up in a couple of days.
The velour cover does attract lint and whatnot but nothing a lint roller can't handle. It also unzips, so you can throw it in the wash when necessary.
I was initially concerned that it might be too large but it fits me -who is petite- almost perfectly. There is some room left, which I'm sure would accommodate larger adults too.
It is not unreasonably heavy and therefore rests comfortably on my shoulders.
One of the best things about this pillow is that does not crush into my ears when I go to bed and since it provides the support my neck so badly needs, I fall asleep more easily.
It's not a miracle-worker but it is more than adequate for anyone who is injured, post-op, or plagued by "unconventional" posture.
My only gripe is that this product is made in China and I prefer to support American manufacturing whenever possible.