Top critical review
8 of 9 people found this helpful
First One, and Subsequent Replacement Had Defects Creating a Safety Hazard to Human Skin
on May 12, 2015
I am totally shocked at such poor manufacturing process and quality assurance inspections, I will give the benefit of the doubt and allow that they have one. The first unit I ordered (new) arrived, the outside visible parts for the most were nicely polished and plated, there were a few casting defects at the top of the handle but you did have to look for them. When I separated into the two pieces to insert the blade I noted the blade table and the underside of the dome were very rough, and the plating appeared bubbled. The major safety concern for me however was on the dome post threads - stripped over three of the threads about a third of the way from the top, the brass (?) showed through where the chrome plating was missing on the damaged threads, and the metal shavings were present on the other threads.
As over time this would only become worse and allow the dome and blade to float, thus cutting my face instead of my whiskers I process it for replacement. Amazon was to the rescue, and my replacement arrived in two days.
I recorded opening the shipping box, the product box, and the outside of the razor. A few casting issues again on the handle, and the table and underside of the dome, worse than the first one. Alas, the threads were also stripped but this time in two different places across several threads.
I have contacted Amazon to just cancel the order. I wish I could have written a review on the razors performance, I had high hopes and expectations. Merkur, has failed me with two back to back razors, I hope you have better experience as I will not pursue this model for ownership