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Metrics and Models in Software Quality Engineering (2nd Edition) Hardcover – September 26, 2002

ISBN-13: 078-5342729153 ISBN-10: 0201729156 Edition: 2nd

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Product Details

  • Hardcover: 560 pages
  • Publisher: Addison-Wesley Professional; 2 edition (September 26, 2002)
  • Language: English
  • ISBN-10: 0201729156
  • ISBN-13: 978-0201729153
  • Product Dimensions: 7.3 x 1.5 x 9.5 inches
  • Shipping Weight: 2.8 pounds
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Best Sellers Rank: #406,104 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

"This is the single best book on software quality engineering and metrics that I've encountered."
--Capers Jones, from the Foreword

Metrics and Models in Software Quality Engineering, Second Edition , is the definitive book on this essential topic of software development. Comprehensive in scope with extensive industry examples, it shows how to measure software quality and use measurements to improve the software development process. Four major categories of quality metrics and models are addressed: quality management, software reliability and projection, complexity, and customer view. In addition, the book discusses the fundamentals of measurement theory, specific quality metrics and tools, and methods for applying metrics to the software development process.

New chapters bring coverage of critical topics, including:

  • In-process metrics for software testing
  • Metrics for object-oriented software development
  • Availability metrics
  • Methods for conducting in-process quality assessments and software project assessments
  • Dos and Don'ts of Software Process Improvement, by Patrick O'Toole
  • Using Function Point Metrics to Measure Software Process Improvement, by Capers Jones

In addition to the excellent balance of theory, techniques, and examples, this book is highly instructive and practical, covering one of the most important topics in software development--quality engineering.



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About the Author

Stephen H. Kan is Senior Technical Staff Member (STSM) and a technical manager in programming for IBM in Rochester, Minnesota. As process manager of the quality management process in product development for IBM's eServer iSeries software development, his responsibilities include quality goal setting, supplier quality requirements, quality plans, in-process metrics, field quality status, and quality and project assessments. Dr. Kan has been a faculty member of the Master of Science in Software Engineering program at the University of Minnesota since 1998. He is certified by the American Society for Quality as a Quality Engineer, a Reliability Engineer, and a Quality Manager, and by the Project Management Institute as a Project Management Professional.



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Customer Reviews

4.5 out of 5 stars
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It is very easy to read and very practical.
Mauricio
This book will remain, in my opinion, one of the definitive texts on software quality and is one I highly recommend.
Mike Tarrani
His treatment of software defect containment practices and metrics is especially valuable.
Gary A. Gack

Most Helpful Customer Reviews

44 of 45 people found the following review helpful By Glenn Booker on June 9, 1999
Format: Hardcover
I use this to teach a class on metrics for Drexel University.The material is inherantly dry, but Kan covers it clearly and well. Agood balance is struck between product metrics (e.g. reliability) and broader metrics (customer satisfaction).
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27 of 28 people found the following review helpful By John Beeman (jbeeman@made2manage.com) on October 9, 1998
Format: Hardcover
Kan highlights a great many development and analysis techniques with just enough supporting detail to be instructional and informative without being pedantic. Good information pertaining to the overall development lifecycle as well as to components of various phases of a lifecycle (predictive analyses, reflective metrics, customer satisfaction measurement, etc) are included. Each chapter contains an excellent reference bibliography that allows the reader to pursue greater detail on a subject matter if necessary. And the book itself contains a very comprehensive index section that aids in topic referencing. Highly recommended.
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15 of 18 people found the following review helpful By Mike Tarrani HALL OF FAMETOP 50 REVIEWER on July 8, 2004
Format: Hardcover
This is one of the most highly regarded books on software quality. If you have never read the first edition it was one of the few books that covered software quality in depth, going well beyond metrics and models into strategies for achieving quality, and understanding the underlying principles and mechanics. That edition had a lot of life left in it, but this second edition is one of the most complete rewrites of any technical book I've read in recent memory, and if you own the first edition you may want to consider retiring it and investing in this edition.
While the first edition packed a lot of information in 344 pages, the 560 pages that comprise this edition reflect new chapters and expanded content in the chapters that remain. Here is a list of the new chapters:
- Chapter 10, In-Process Metrics for Software Testing
- Chapter 12, Metrics and Lessons Learned for Object-Oriented Projects (in lieu of the old Chapter 12 titled AS/400 Quality Management)
- Chapter 13, Availability Metrics
- Chapter 15, Conducting In-Process Quality Assessments
- Chapter 16, Conducting Software Project Assessments (the project assessment questionnaire example in the appendix is a valuable companion to this chapter)
- Chapter 17, Dos and Don'ts of Software Process Improvement (contributed by Patrick O'Toole)
- Chapter 18, Using Function Point Metrics to Measure Software Process Improvement (Contributed by Capers Jones)
Among the new chapters I most like are Availability Metrics (Chapter 13), because of the direct tie to production, and Dos and Don'ts of Software Process Improvement (Chapter 17) because of the practical and objective advice. This book will remain, in my opinion, one of the definitive texts on software quality and is one I highly recommend.
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8 of 10 people found the following review helpful By Paul Walchak on August 18, 2005
Format: Hardcover
As the System Test Team Leader for the Quality Technology area, I had to certify many of the tools and procedures used by Stephen Kan. Prior to that, as a System Administrator, I had to run software metrics on those tools, like those shown in table 6.3. As a design review moderator, I was charged with leading a number of IR, IE and I0 reviews.

THIS STUFF WORKS!

I can attest personally to the great effort and many find minds that worked together to develop and implement fine tools such as DCR, PTR, PTF and APAR, as well as the brilliantly simple, effective ways of implementing Continuous Quality Improvement techniques such as DPP. What Kan has written is real-world honest and true, not some academic exercise.

Kan is dead-right on the money. If you want to track, predict and manage things in the real world, this is how you do it. At PSQT '97, Tom Gilb told me that SEI should create a new CMM "Level Six" designation for the way Kan and the others at IBM Rochester have dealt with software quality. That's how good the stuff in this book is.

I am particularly impressed by how Kan has woven in not only his work and IBM Rochester as a whole, but also the work of others throughout the industry in such a simple, clear, easy to understand manner.

Yet, given that the book is an easy read, that many of the techniques are easy to do, and that I see this book on the shelves of many IT managers, it baffles me why so few people and so few companies actually implement this stuff. I suspect that politics and corporate culture is what's holding back so many companies from enjoying the success, efficiency, and frankly the FUN of working in a continually measuring, continually refining work environment such as Kan describes.
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6 of 8 people found the following review helpful By Mauricio on April 10, 2006
Format: Hardcover Verified Purchase
This book is a must have for all the managers and profesionals that need a complete and detailed reference for software metrics. It provides clear explanations and examples. It is very easy to read and very practical.
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9 of 13 people found the following review helpful By Mr. A. Mcveigh on July 1, 2003
Format: Hardcover
Solid information which not covers the basic development lifecycle and it's components but also the bigger picture e.g. predictive analyses, reflective metrics, customer satisfaction measurement, etc. A good read, informative and it won't scare a novice. Recommended.
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1 of 1 people found the following review helpful By David Alan Tussey on February 14, 2007
Format: Hardcover Verified Purchase
A very thorough treatment of Software Engineering metrics. Good graphics. Good explanations. Much better than other books in this area.
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