Most helpful critical review
48 of 53 people found the following review helpful
Horrible Dealer, Broken watch
on June 20, 2013
I purchased this watch from amazon vs. nordstrom because the price was better. However, as soon as I received the watch and discovered that the timer did not function properly, I choose to return the watch, only to discover that I could not. I had to receive return confirmation from the dealer first, according to amazon. When I emailed the dealer and detailed the problem, they responded to me that the watch was fine and that I only needed a new battery. However, when I informed them that the problem was not a problem with the battery but with the quality of the watch (the timer would get stuck in the down position), they responded that I would have to pay for restocking fees for the watch (up to $65), plus the cost of reshipment, or the cost of repair (unknown amount of money), plus the cost of reshipment. So essentially after many days (the return period at this point was almost depleted), and many frustrating emails, the $20 I saved by purchasing the watch from amazon was completely negated. So now, I have to choose whether to keep the broken watch, or to pay $$$ to have a brand new defective watch repaired. I am completely disgusted, and will never purchase an expensive item from amazon again. If I had purchased the same watch from nordstrom, the item would have been replaced immediately and at no charge to me, as should be the case having received a defective item. Please take this into consideration when purchasing this watch or any watch for that matter through amazon or through this dealer. If anything happens during shipping, or if there is a defect in the quality of the watch, you will be paying a significant amount of money to correct the problem, in addition to dealing with a dealer who will delay the situation putting you at risk for exceeding the return period.