Most helpful critical review
2 of 2 people found the following review helpful
Three non-working watches..
on March 8, 2014
So very disappointed in this watch. I looked long and hard for the perfect watch for my daughter for her birthday, and this was the one I chose. She lives out of state, so I didn't see the watch, but she said it was even nicer looking in person - just beautiful! However, the knob that changes the date did not work. She followed the instructions and even called to make sure she was operating it properly. We were told to send it back. They could not "replace" it but we could re-order and they would refund the first. Second one arrived with the exact same problem. After speaking with Amazon customer service (I love dealing with Amazon - they want you happy and they work at it!) they suggested I buy from another seller, which I did. The third watch had the same problem. We thought, how is that possible? So I contacted the Michael Kors company and spoke with the head guy who does repairs and he told me the watch is not functioning properly, as with the other two. THREE WATCHES with the same problem! I will not buy another Michael Kors product. I received an email from one of the sellers asking if we were pleased. I told them no and why. They said maybe I wasn't doing it properly. Told them I talked directly with the company by phone. They wrote back and said maybe next time I should go into a store in person. Really? That's the best response you've got? Maybe you need a little more quality control!