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Microsoft® Dynamics(TM) CRM 4.0 Step by Step
 
 
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Microsoft® Dynamics(TM) CRM 4.0 Step by Step (Paperback)

~ Mike Snyder (Author), (Author), Kara O'Brien (Author), Brendan Landers (Author)
3.0 out of 5 stars  See all reviews (1 customer review)

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Product Description

The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You ll learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks. With Step by Step, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction, building and practicing the skills you need, just when you need them! Includes a companion CD with hands-on practice files. Key Book Benefits:
Lets you take just the lessons you need or work from cover to cover you set the pace Covers all the fundamentals, from tracking customer communication to reporting and data analysis Features easy-to-follow lessons and hands-on skill-building exercises Includes a companion CD with skill-building exercises


About the Author

Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year. Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He s been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.

Product Details

  • Paperback: 352 pages
  • Publisher: Microsoft Press; Pap/Cdr edition (September 22, 2008)
  • Language: English
  • ISBN-10: 073562576X
  • ISBN-13: 978-0735625761
  • Product Dimensions: 9 x 7.3 x 1.3 inches
  • Shipping Weight: 2 pounds (View shipping rates and policies)
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon.com Sales Rank: #76,273 in Books (See Bestsellers in Books)

    Popular in this category: (What's this?)

    #65 in  Books > Business & Investing > Industries & Professions > Customer Service

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1 of 1 people found the following review helpful:
3.0 out of 5 stars Microsoft Dynamics CRM 4.0 Step by Step, June 24, 2009
This book is very informative and easy to follow. I purchased it because the company I work with is switching to this record keeping system. The company that is servicing the Microsoft Dynamics 4.0 also recommends this book to their customers.
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