Customer Reviews

Microsoft CRM for Dummies

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Ordered this book because it was the first out on MS CRM. And while the book was helpful, it was typical "Dummies" material in that I think it lacked some things (e.g. Did not cover form customization, creating a letter/fax, etc.). So, it is a good primer to CRM, but I'm sure better material will be released. This is probably a good read for the average user, but for an admin or "trainer", you'll want to delve deeper.

There is very little in this book. Don't buy it.

P.S. The product isn't ready for prime time either.

I've bought this book and have found no interesting. Just simple concepts for real dummies. Õóéíÿ ïîëíàÿ

As a pretty smart guy that has mastered Office and can damn near figure out most software without instruction. I give MS CRM and entusiastic two thumbs down. I've used a handful of other CRM apps; Seibel, Salesforce.com, Maximizer, ACT! and this just frustrates me to no end. There's no integration with Outlook or a PDA. My take, and my sales peers', have summed it up to this point: MS CRM was designed by a software engineer, not a salesperson. I get the idea it is more geared toward numbers management and not sales process or customer management. Too many redundant steps, no intuitive flow through in the processes. If you are looking for a CRM that is easy to use and can extrapolate data, I suggest looking at Maximizer or Salesforce.com. I hope the Dummy book can make me a better user.

I ordered this book 25 days ago. Clearly someone is selling vaporware