Top positive review
One person found this helpful
Concise practical guide for passing the exam
on January 15, 2013
I passed MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration exam one year ago along with other CRM 2011 exams. Reviewing this book gives me an opportunity to recap the knowledge after one full year of hands-on CRM 2011 solution design and development.
As the sub title says so, this book is a practical guide for you to pass the certification exam.
For reader who is preparing for CRM 2011 certification exam for the first time, the best is to start the book in the end, Appendix C: Introduction to Microsoft Dynamics CRM Training and Certification.
If you had some hands-on experience with CRM 2011 customization and configuration, or you had prepared the exam for some time, you might try Chapter 9 first: Sample Certification Exam Questions. Taking the sample exam is good to check where you are and it will enhance your reading when you have questions in mind, especially with those you are not sure of the correct answers. The sample certification exam questions come with answers in detailed explanation. You could check your answers but better read the explanation after you read the book.
After saying that, you might start reading the book from any chapter, depends on how much you already knew or your interest at that time.
Chapter 1, Overview of Microsoft Dynamics CRM 2011, provides technical side of product overview. You'd better know the user interface of the product before you continue; Dynamics CRM 2011 Application is recommended before taking this exam.
Chapter 2: Configuring the System Settings. You may need come back to this chapter for the unfamiliar settings.
Chapter 3: Configuring the Organization Structure. Security model is a big deal for customizing CRM 2011.
Chapter 4: Entity and Attribute Customization; pay attention to the options cannot be changed after attribute is created. The author gives a clever handle for that.
Chapter 5: Data Modeling Using Entity Relationships. Entity Model is the core of CRM application, pay attention to relationship types, runtime dependencies, and applicable restrictions.
Chapter 6: User Interface Customization: Forms, Views, and Charts
Chapter 7: Auditing; multiple levels fine tuning for auditing, organization level, entity level, and field level.
Chapter 8: Solutions; know the difference between unmanaged and manged solution, and how the solutions are layered when exporting/importing them.
Chapter 9: Sample Certification Exam Questions
Dynamics CRM 2011 has been evolving continuously, you might notice differences between the book's description and the user interface you are using for practice, one example, as the author pointed out, is read-optimized forms in Update Rollup 7. I don't think the real exam questions could be reflecting the updates anyway, you are likely safe for that regard.
The author may not want to repeat the information from the Microsoft learning center, but one useful information from there is the percentage of the questions in the exam, as copied here:
Configuring a Microsoft Dynamics CRM Organizational Structure (15 percent)
Managing Users & Teams and Security (15 percent)
Customizing Attributes and Entities (16 percent)
Customizing Relationships and Mappings (15 percent)
Configuring Auditing (9 percent)
Managing Forms, Views, and Charts (17 percent)
Implementing a Microsoft Dynamics CRM Solution (13 percent)
The concise content covers all testing points of the exam and the information is clearly presented.
You may not see the same question appears in your real exam, but you should be confident if you can answer all the questions in the book comfortably.