It takes the reader from "Laying a Solid Foundation" through "Extending and Integrating".
CRM 2011 has added a lot of functionality so this book is a must have reference for any company using Microsoft CRM.
They are two quality individuals who shoot straight, are clear and concise, and are always very helpful.
I waited this book about a month and learned so much just by doing things. Now I am wondering what would I do with this book.Published 13 months ago by Joonas Jokinen
This book simply does not deliver. The topics are are treated very superficially. Nothing useful for actually administering a CRM instance other than a smattering of screen shots... Read morePublished on March 13, 2012 by William A Hobrecht
Very broad coverage but just tantalizes you on each subject. Just when you think you are getting to the good part of a topic...next topic. Read morePublished on August 1, 2011 by TheMidnightCoder
Once you purchase this book and it arrives you'll know why the title of this review says that this is the CRM 2011 book to own. This is not your 'average' CRM book. Read morePublished on June 9, 2011 by D. M. Edwards
At 778 pages Matt and Geoff have written the definitive desktop reference for Microsoft Dynamics CRM 2011. As practicing CRM consultants for both Dynamics CRM and Salesforce. Read morePublished on April 24, 2011 by Jerry R Weinstock