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Microsoft Dynamics CRM 2011 Unleashed Paperback – October 5, 2011

ISBN-13: 978-0672335389 ISBN-10: 0672335387 Edition: 1st
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Microsoft Dynamics CRM 2011 Unleashed + Microsoft Dynamics CRM 2011 Administration Bible + Working with Microsoft Dynamics CRM 2011 (Developer Reference)
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Product Details

  • Series: Unleashed
  • Paperback: 1008 pages
  • Publisher: Sams Publishing; 1 edition (October 5, 2011)
  • Language: English
  • ISBN-10: 0672335387
  • ISBN-13: 978-0672335389
  • Product Dimensions: 7 x 1.9 x 9 inches
  • Shipping Weight: 3.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Best Sellers Rank: #794,823 in Books (See Top 100 in Books)

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Customer Reviews

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Most Helpful Customer Reviews

11 of 13 people found the following review helpful By MaddyG on October 10, 2011
Format: Paperback
One thing I have learned about CRM since I began using it is it has a million different features with a million different uses. It is a great program but only if you know how to use it. Microsoft Dynamics CRM 2011 Unleashed explains every detail of Dyanmics CRM 2011 in a way that is easy to understand. I keep this book at my desk in case there is a feature I would like to know more about or if I want to know if Dynamics CRM is capable of something. Great book for reference.
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8 of 10 people found the following review helpful By New Tech on February 7, 2012
Format: Paperback Verified Purchase
The book covers everything you need to know about CRM 2011. I would recommend the book to anyone who need to gain a good understanding of how the software works. However, there were a few problem with the book and I will list them below:
1. The book had several spelling errors that found to be a distraction.
2. The book also had many grammatical errors.
3. The author skip some steps and often I would have to search to find where he was in the program.

Overall the book had a lot a very good content and a lot can be learned from reading this book. I would say buy the book if you want to gain a good understanding of how and why you should use CRM 2011
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2 of 2 people found the following review helpful By Johan L. Brattås on October 18, 2012
Format: Kindle Edition Verified Purchase
If you're new to MS Dynamics CRM 2011, this might be the book you're looking for.
I'm new, and while it did deliver most of what I was looking for,I still felt slightly dissapointed.
The authors walk you through most of the different aspects of setting up and starting out a brand new CRM installation, but parts of the process are only covered briefly. So I often had to use my friend Google to find the answers to my problems.

I'm also no big fan of authors selling their services through a book. Though to be fair, they only did this once...

So, it's a nice introduction to MS Dynamics CRM2011 but it's not "unleashing" the system as I felt the title promised to do.
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7 of 10 people found the following review helpful By b_fenton on October 3, 2011
Format: Paperback
This is a very easy read. I was in search of a reference guide for Dynamics CRM2011 and here it is! I had reviewed a few books, but once I found this one released from the Unleashed series, I was sold! This seems like a book that everyone in our organization can use from the experienced to the inexperienced, from IT to Business. Absolutely perfect fit...
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Microsoft Dynamics CRM 2011 Unleashed
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