Customer Reviews

Microsoft Dynamics CRM 2011 Unleashed

5 star:		(2)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(0)

 

 

One thing I have learned about CRM since I began using it is it has a million different features with a million different uses. It is a great program but only if you know how to use it. Microsoft Dynamics CRM 2011 Unleashed explains every detail of Dyanmics CRM 2011 in a way that is easy to understand. I keep this book at my desk in case there is a feature I would like to know more about or if I want to know if Dynamics CRM is capable of something. Great book for reference.

This is a very easy read. I was in search of a reference guide for Dynamics CRM2011 and here it is! I had reviewed a few books, but once I found this one released from the Unleashed series, I was sold! This seems like a book that everyone in our organization can use from the experienced to the inexperienced, from IT to Business. Absolutely perfect fit...

The book covers everything you need to know about CRM 2011. I would recommend the book to anyone who need to gain a good understanding of how the software works. However, there were a few problem with the book and I will list them below:
1. The book had several spelling errors that found to be a distraction.
2. The book also had many grammatical errors.
3. The author skip some steps and often I would have to search to find where he was in the program.

Overall the book had a lot a very good content and a lot can be learned from reading this book. I would say buy the book if you want to gain a good understanding of how and why you should use CRM 2011