Customer Reviews

Microsoft Help Desk for Microsoft Windows NT Workstation 4.0

5 star:		(2)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I found the book quite helpful to fixing problems. I have recommended it to my firm's Help Desk since all PC's OS are being upgraded to NT Workstation. The only thing lacking from this product is a CD containing a database with the information found in the book. A database would speed the search for solutions. Some problems may require digging through several places in the index before a solution is found.

I recommend this book if your firm is using NT Workstation.

NT Workstation Help Desk is a great addition to anyone's library. Microsoft has done a pretty good job of putting together common NT problems & solutions for any user. I find it especially handy being on a help desk and being able to use it as a valuable reference that saves me an enormous amount of time. Rather than having to research on Microsoft's tech net site, I can just look up the problem with relative ease. This book, coupled with the NT Resource Kit will no doubt, make you an NT expert.

While standing in the bookstore leafing through this book, I found the answers in seconds, without online search charges. You can find this stuff via newsgroups and/or MS's Knowledgebase, but here is the stuff real people needed in the real world in hard copy. Paid for itself the first day and I'm writing this on the weekend (sad?).

I purchased this book because it had a tip for a workstation I was working on and I have not regretted this purchase. Granted, the editors could have definitely done a much better job of indexing the book but I is essentially Technet and that is what the authors based the book on. I have fixed almost twenty errors that I could not find the answers on microsoft's web site but found them using this book. I am very pleased with this and wish that they would come out with another one for W2K.

Dack N+, CNE, MCP, CCNA