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Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management (Microsoft Professional Editions)

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Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management (Microsoft Professional Editions) [Paperback]

Microsoft Press (Author), Microsoft Corporation (Author)

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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management 4.0 out of 5 stars (6)

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Book Description

Publication Date: August 1, 1995 | Series: Microsoft Professional Editions

The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.

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Product Details

Paperback: 400 pages
Publisher: Microsoft Press (August 1, 1995)
Language: English
ISBN-10: 1556159277
ISBN-13: 978-1556159275
Product Dimensions: 8.8 x 7.3 x 1.1 inches
Shipping Weight: 2 pounds
Amazon Best Sellers Rank: #4,445,784 in Books (See Top 100 in Books)

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