Customer Reviews

Miele S4780 Orion Galaxy Canister Vacuum ( Black )

5 star:		(4)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(0)

 

 

Like many good but expensive things you really have to try one of these to appreciate the difference. Some years ago I couldn't justify the cost of a Miele so I bought a $400, top-of-the-line Eureka. It did everything 80% of the way. Got 80% of the dust, reached in 80% of the tight spaces...the cord even retracted 80% of the way.

If you're in the market for a Hoover, I'm sure it will do a decent job. But if you only want to vacuum that stuff once, consider the Miele which does everything well and is amazingly quiet, too. To quote Heidi Fleiss, "Quality is remembered long after price is forgotten."

Initially, this vacuum worked better than any I have ever owned. Eventually I had to replace the remote controls battery and we broke the battery compartment like several other posters.

A piece of duct tape keeps the battery compartment in place.

Then the remote stopped working entirely. We had to use the vacuum in manual mode by pressing the reset button. It would work for a few seconds and then lose suction, dropping to its minimum suction, similar to other posters.

Finally, I diagnosed the cause of the broken remote and loss of suction - it is due to radio frequency interference from other devices in my house. Specifically, when my baby monitor is transmitting, the remote for my Miele not only does not work ,but the signal from the baby transmitter commands the vacuum to go to minimum suction. It also sometimes turns it on and off.

It is a shame that such a mechanically awesome vacuum is ruined by a cheapo remote control, especially when the remote control is not even needed.

The next model of this vacuum had better upgrade the electronics to be more resistant to RF interference.

I used to think Rainbow was the best vacuum money could buy. Now I own a Miele. This vacuum is quiet and extremly powerful. Recently I moved into a Condo and lost my Rainbow to the X. I wanted something as good as the rainbow but the Rainbow was too loud for the condo. I like cleaning late at night. The Miele hands down has more airflow and suction plus it is silent. The loudest part of this machine is the powerhead (205-3) and mine is the model that turns by airflow, not electric. I am very happy with my choice.

I bought my Miele in 2007 and I have had no problems with it -- and it's now 2010. It works beautifully, is quiet, well designed, and easy to operate. Changing bags and filters is easy. Everything seems to easily click and lock into place. I can't think of anything negative.

Today, I called customer support because I thought I had a problem. Turns out I was just technically challenged and learned how to fix my problem after a quick, troubleshooting session with a highly personable, helpful, and competent agent. What a joy; this is how customer support SHOULD work. I would buy another Miele when this one dies - which doesn't seem likely anytime soon.

I fell in love with this vacuum the moment I started using it. It was quiet, it maneuvered beautifully, and it picked virtually everything up. I felt uneasy buying such an expensive vacuum when my kenmore worked fine, but after using it, I thought, FINALLY, something for my money's worth. Well, 5 months later, the vacuum started losing suction and the power bar kept going to its lowest setting on its own. I changed the dust bag, thinking it was full (even though the dust bag indicator hadn't turned on, being one of its features), but the same problem. Then I thought it was the battery, so I opened the battery compartment, only to see that it was one of those tiny round batteries you'd have to buy especially for the vacuum. Going back to the operating manual, I read that I only had to change the battery once every 18 months, so I tried to close the battery compartment back up.,..to no avail. It just wouldn't close back properly! My husband tried to push the compartment back in, but even he couldn't do it. With a half-closed battery compartment, I called the Miele # on the manual. The closest local dealer is about an hour away, and it's not like they'd fix it on the spot. I'd have to drop it off, then pick it up. Packing the vacuum back up to ship it to the warranty center is going to take too long. I'd be without a vacuum cleaner for God knows how long???!!! I have 3 toddlers and 1 baby, and frankly, this is ridiculous. I can't believe I paid so much money for only 5 months of use.

You can't beat the engineering for the price. Excellent performance, quiet and cool looking too!