Customer Reviews

Miele : W3033 24 Front Load Washer - White [German Engineering - Built to Last]

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

First of all, I'm sorry to hear about other people's bad experiences with the Miele W3033 washing machine. My own W3033 has worked without a hint of a problem for almost 3 years. I don't really ever give it's reliability a second thought because my last Miele washing machine was a tireless performer for the 12+ years in my last place. As far as I know, it's still running fine for it's new owners. Similarly my sisters - both with large families have used their machines at least once a day if not more for more than a decade. Those machines weren't the current W3033 model of course but speak to the durability of Miele washing machines. I'm surprised that Miele didn't fix the other reviewer's machines because they are famous for having really excellent customer service and going the extra mile. Perhaps the unhappy owners' machines were fixed and they didn't feel the need to vent any further or give an update. Equally most owners wouldn't think twice about leaving a good review, because they most probably take their washing machine's reliability for granted and expect 20 years service out of them.

Bought My washer 4 years ago, and every year I have to have it fixed. From the first month it started to leak out the front door onto the floor. Sure, the company(Miele) sent someone to fix it and replace the rubber liner in the door, but four times now ??? The warrantee is now gone, and Im stuck with a lemon, a leaky one. I paid BIG BUCKS for a piece of junk. I will NEVER buy a Miele product again....never! I should take it back to Weir's in Tacoma where I bought it, and demand another one.

After about 3 uses, there was a message to clean the lint trap. Cleaned the lint trap, now it just says "waterproof system activated" and it just beeps and doesn't let you do anything with it. I should have let the lint trap alone, as now the machine is useless.

This machine does NOT compare in quality with standard washing machines, but it sells for about 5 times the price.

Somewhere, a German engineer is laughing...

Do not buy this washing machine or for that matter any other product made by Miele.
I purchased this and it arrived nearly a month ago with a broken drain hose connector. Despite Miele's marketing claims of wonderful customer service, my experience has been miserable, and utterly sub-par as compared to my experiences with GE, Jenn-Aire, LG and other manufacturers (I have done numerous renovations in recent years and have purchased numerous large appliances). First, it was nearly impossible to reach their customer service department (waits on hold of up to 30 minutes). Second, after finally reaching them I was told it would take a week for them to send a tech to inspect the damage. Third, when the tech finally arrived he announced that he did not have the necessary parts and that they were not even in the U.S., but would have to be shipped from Germany. Fourth, I have received misleading assurances as to when the part would arrive: one customer service told me it would be "overnighted" from Germany and would be installed within 24 hours; when that did not occur I called again and a different rep told me he had no idea when the part would arrive nor when a tech would be sent to install it. Fifth, the customer service reps were downright disrespectful on the 'phone, suggesting that it was my fault for not discovering the defect immediately upon delivery (as if I am a washing machine technician capable of spotting the defect in an instant!!), and that I would "just have to be patient," as if I should not be surprised to receive a product in a broken condition. Sixth, unlike other manufacturers with which I have dealt, Miele has absolutely refused to replace the unit, but instead insists I wait for however long it will take for the part to arrive (it is now unclear to me whether the company even has the part in inventory!!). So, a month after delivery the machine sits uninstalled and broken.
In sum, deal with another company that (a) has a parts inventory in the U.S. and (b) takes customer service seriously: this company is all about getting your money and then ignoring you.

Do not purchase a Miele Dishwasher, Dryer or Washer.
A big expensive piece of junk. Service is a nightmare and parts are worse.