Top critical review
6 people found this helpful
Beware any warranty issues
on October 28, 2013
This was my 2nd boot purchase from MMC. Other than the sizing chart being so far off that I had to order a MMC size 9.5 for my size 11 foot, the boots were great. I really liked the style and comfort. After a few months though, the liner completely detached from one of the boots, making them unwearable. I contacted MMC because of their 1 year warranty and filled out the information they requested and included a copy of my receipt from Amazon. 2 days later, they asked for a photo of the problem, which I sent them. Over the next few weeks, I contacted MMC to see about returning the boots and the warranty. Once they received the photo though, MMC would not return any e-mails or contact me in any way. It was like they knew that they would have to replace the boots, so they just dissappeared. To Amazon's credit, once I contacted them, they took care of the problem immediately. Nice boots, but a terrible company! I will never do business with them again.
Update....... I have sent several e-mails to a couple of different addresses listed on the company website. I have never received any sort of response. This is a copy of my last e-mail.
"I just wanted to let you know that my opinion of your company is still so low that I go out of my way to tell everyone I know how bad it is. I got a refund from Amazon, so I am sure that you had it deducted from your sales and paid for my refund anyway. You have to be the one of the worst companies I have ever has the misfortune of dealing with."