Customer Reviews

Mining The Middle Ground: Developing Mid-level Managers for Strategic Change

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Very good book for people involved in Process based enterprise. The methodology is thourough and have provided excellent results with complex or elementary processes (wether it is an engineering process or an administrative/transactional process). Team leaders and facilitators should review the document before conducting exercices like Kaizen for processes. We now provide a copy of this book to every leader involved in team based organization. I suggest it to all members.

Trust the sequence described in the book.

Thanks Mr Williams!

Jean-Marc Legentil Principal Associate Bell Nordic Consulting Inc.

For anyone who has lived through TQM or other management initiatives, here's a book that I found to be practical and grounded in hands-on real world experience. Organizational change is always incredibly difficult, even when implemented "correctly", for example with true top management buyin. The guts of where the initiative is won or lost often if not always resides in middle supervision and management. This book really captured it for me. Understanding and implementation of organizational change has to occur at all levels, and this book speaks to that, from strategic process management to tactical mechanics. This book is a great tool if you are in an organization attempting any broad-scale change. RBB