From Publishers Weekly
In her latest resourceful etiquette manual, Martin, aka Miss Manners, brings shrewd insights and an amazing awareness of contingencies to her coverage of traditional terrain-the dos and don'ts of personal and business letters, telephone calls, get-well messages, rejection letters, condolences, invitations, Christmas cards, adoption and birth announcements. Recognizing that it has always been rude to press unwelcome intimacy, to misrepresent oneself, to bore people, to monopolize others' time, she extrapolates these principles to office e-mail, answering machines, conference calls via speakerphone, fax machines, beepers, cyberspace, computer bulletin boards. She has her pet peeves-printed greeting cards and "cute" writing papers-as well as her taboos (never fax a thank-you note to a human resources manager after a job interview). Readers will find a wealth of good advice delivered with wit, class and civility.
Copyright 1996 Reed Business Information, Inc.
One would think that after
Miss Manners Rescues Civilization , she would rest from her labors. But in her vocation, the propagation of politesse, technology allows her no respite from appellants demanding her rulings on misdemeanors in the use of caller ID, call waiting, the Internet, facsimile machines, cellular phones, beepers, and other electronic contraptions. They plead; she adjudicates; we laugh, because there's always humor in the appalling behavior of others--which Martin teases out in her patented arch responses. And whereas she previously saved all humanity, she here sets more modest goals in her promotion of gentility: this book might be sub-subtitled "Boot Camp for Boors." For those who think there is nothing wrong with faxing personal news, with stiffing a caller with call waiting, with leaving cutesy messages on answering machines, Miss Manners renders deserved judgment on their trespasses. Yet her cause is the reformation of recusants, not their immolation at the stake (which would be impolite). Her pronouncements, read as distracting comedy or heeded seriously, are immensely popular, so make way for patron demand.
Gilbert Taylor