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Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up
 
 
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Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up [Paperback]

Allie Casey (Author)
5.0 out of 5 stars  See all reviews (4 customer reviews)

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Book Description

August 3, 2010
Are You Tired of Being Misunderstood? Gain confidence and credibility, express yourself clearly, negotiate easily, and earn respect from customers, colleagues, co-workers and CEOs. Here is the reference book for handling any workplace communication--from dealing with a bad boss to handling embarrassing conversations. Misunderstood! The Fast Guide to Communicating at Work isn't just about the right words it's about the right approach. It's about what Allie Casey calls "The Invitation for Communication" which is both a formula and a mindset. You'll learn how to take a deeper look at yourself as the root cause of misunderstandings and how to make the shift to power communicator. Owner, manager, salesperson, entrepreneur or frustrated worker--you will refer to this easy-to-use guide again and again. You will discover how simple it is to: > Ask the right questions to get the information you need to do your job or get others to do theirs. > Keep your composure in sticky situations. > Negotiate a better deal for yourself or ask for a raise. > Become a responsive listener so you can be heard by others. > Make sure the interpretation of your message matches your intention. > Connect your head to your heart when you open your mouth. > Ask the right questions to get yourself hired. > Clarify your expectations to get the results you want from others. > Develop confidence and know what to say in difficult conversations with co-workers, direct-reports or bosses. > Correct a misunderstanding quickly and easily. > Become an assertive communicator that garners respect. > And much more.

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Customers buy this book with People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts $8.99

Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up + People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
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Editorial Reviews

About the Author

Who is Allie Casey? Growing up in suburban New York, Allie struggled with what to say and how to say it. Mostly she said nothing-especially in school. She knew things had to change when on the last day of high school a teacher said to her, "You've been in my class for a year and I don't know what your voice sounds like." Allie knew she had to do more than listen-she had to speak. Today, Allie changes lives by helping others step into their light to become powerful, effective communicators and confident leaders. She helps workers-front-line employees, direct reports, managers, CEOs and everyone in between-to communicate more effectively, to listen with more empathy and to decrease costly misunderstandings. In-other-words, to communicate with fewer headaches and better results. Allie does this through speaking, teleseminars and coaching programs. What makes Allie different? Allie brings the best of experience and expertise to her work. With previous careers in fashion, corporate image consulting, training and project management, Allie brings years of practical application in sales, management and marketing to her programs. Formerly a top-ranked communication skills trainer for one of world's largest seminar companies, she has spoken to a broad cross-section of industries including: finance, education, government, manufacturing, retail and the military. No stranger to adversity, Allie weaves humor and insight into her stories to inspire, engage and educate her audiences. She says her greatest teachers were angry customers, inebriated employees, and work place bullies, those she's had to fire, copious criers and just plain liars. Clients and participants appreciate her direct, humorous and energetic style. When she isn't writing, speaking, or coaching Allie can be found relaxing in Orlando, FL

Product Details

  • Paperback: 150 pages
  • Publisher: Casey Communications (August 3, 2010)
  • Language: English
  • ISBN-10: 0982672543
  • ISBN-13: 978-0982672549
  • Product Dimensions: 9 x 6 x 0.7 inches
  • Shipping Weight: 4 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #191,663 in Books (See Top 100 in Books)

More About the Author

Who is Allie Casey?

Growing up in suburban New York, Allie struggled with what to say and how to say it. Mostly she said nothing-especially in school. She knew things had to change when on the last day of high school a teacher said to her, "You've been in my class for a year and I don't know what your voice sounds like."

Allie knew she had to do more than listen-she had to speak. Today, Allie changes lives by helping others to become powerful, effective communicators and confident leaders. She helps workers-front-line employees, direct reports, managers, CEOs and everyone in between-to communicate more effectively, to listen with more empathy and to decrease costly misunderstandings.

In-other-words, to communicate with fewer headaches and better results. Allie does this through speaking, teleseminars and coaching programs.

What makes Allie different?

Allie says her greatest teachers were angry customers, inebriated employees, and work place bullies, those she's had to fire, copious criers and just plain liars.

She brings the best of experience and expertise to her work, with previous careers in fashion, corporate image consulting, training and project management. Allie was formerly a top-ranked communication skills trainer for one of world's largest seminar companies.

Allie weaves humor and insight into her stories to inspire, engage and educate her audiences. Clients and participants appreciate her direct, humorous and energetic style.

When she isn't writing, speaking, or coaching Allie can be found relaxing in Orlando, FL

 

Customer Reviews

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Average Customer Review
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Read this book to communicate better, April 23, 2011
By 
mary greenwood (Orlando, Florida) - See all my reviews
This review is from: Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up (Paperback)
Author of How to Interview Like A Pro: Forty-Three Rules for Getting Your Next Job.
"Misunderstood" is a great book for trainers, Human Resources professionals, consultants, bosses and employees. Allison Casey's gem of a book gives some tips, insights, and exercises on all facets of communication such as listening, asking the right question,nonverbal communications, difficult conversations, embarrassing conversations and correcting communication confusion. Each section sets out the problem and gives some down to earth solutions, often with some exercises to try. As an author of books on negotiations and interviewing, I liked her advice on those topics.
She provides 5 critical questions to ask in a job interview:1)Ask for a description of a typical day on the job; 2)Ask about any financial concerns you have about the organization; 3)Ask what behaviors your supervisor considers unacceptable; 4)Always ask permission to take notes while the interviewer is talking; 5)Ask what qualities the most successful employee has and what qualities the least successful employee is lacking. What stands out about Casey's book is that all her tips come from her own experience. Each chapter could be a separate training exercise for employees. I give "Misunderstood" my highest ranking.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Read This Book!, August 8, 2010
By 
This review is from: Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up (Paperback)
If you are looking for a book that has clear, straight forward answers and helps you to say what you want, this is it.
I think every student should read this book as well as all business people.

Bravo Allie Casey
Fast Read. Well worth it.
C.Kolenda
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5.0 out of 5 stars Say it to Sell it!, October 6, 2011
This review is from: Misunderstood!: The Fast Guide to Communicating at Work--What to Say, How to Say It and When to Shut Up (Paperback)
I recently attended Allie's workshop before I had read her book. Her book Misunderstood creates opportunties to see where you have been misunderstood. That your responsible for your message to be heard. There are times when just working on your own listening skills. I have to admit when I read the book and looked at how I might be speaking at a faster pace then the listner that if I get frustrated with them for not hearing me it is my fault. I have already taken on the practices that she provides. They work! The End!
LoraLee Harmon
AuthorHow To Grow Your Small Business
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