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2 Reviews
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0 of 1 people found the following review helpful:
5.0 out of 5 stars
The Modern-Day Service Professional,
By Martin Baxter (Indio, CA) - See all my reviews
This review is from: The Modern-Day Service Professional : Succeeding in the Hospitality Industry (Paperback)
Your book would have been useful in my earlier years while I was working in the service industry. The content is useful to me now as a public servant, because everybody's job depends on "customers" and customer service. The brevity appeals tome because who has time to power through a 200+ page book?Martin Baxter Health Educator Department of Public Health Tobacco Control Project
0 of 1 people found the following review helpful:
5.0 out of 5 stars
Letter to the author,
By Martin Baxter (Indio, CA) - See all my reviews
This review is from: The Modern-Day Service Professional : Succeeding in the Hospitality Industry (Paperback)
Dear Brent Thank you for sending me copies of your books, The 21st Century Survival Guide and The Modern Day Service Professional. I appreciate your kind remarks and the accomplishments you and David Moran have make while working for Marriott. I wish you much success not only in your books, but also as you continue to develop your future. I am forwarding the books to Jim O'Hern, Vice President, Worldwide learning Resources, located here at headquarters. As Jim ovrsees our training program, I'm sure he will be interested in yur insights. Have a wonderful holiday and may you find the year 2001 a happy, healthy, and prosperous one! Best regards, Bill Marriott J.W. Marriott Jr.
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The Modern-Day Service Professional : Succeeding in the Hospitality Industry by William Brent Felstead (Paperback - November 15, 2000)
$11.95
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