Customer Reviews

Moen 87540 One-Handle Kitchen Faucet

5 star:		(5)
4 star:		(2)
3 star:		(3)
2 star:		(1)
1 star:		(3)

 

 

I bought this faucet early this year. It hung around, waiting to be installed, for months. Finally, the old one became unusable. My husband wanted nothing to do with installation and was happy to hire a plumber. Well....I wasn't. So, I embarked on my first "plumbing" job. My first (and only) problem was getting the old one out. I called customer service at Moen and a highly qualified gentleman advised me how to uninstall the old faucet. He was competent, articulate, and, best of all, was not the least bit condescending: he gave me the confidence and information I needed to complete the job. With the old faucet out, in went the new, with great ease. I needed a connection part and was able to find it easily at the hardware store, thanks to my friend at Moen.

The only reason I gave this only 4 stars is because of the decreased water pressure. That, of course, is a result of the water saving feature but I find it just a little too decreased. If I use the spray feature, however, the pressure seems to be normal. The faucet is very easy to use and very attractive.

I have owned this faucet for over three years now. Recently it developed a leak. The metal hose that the spout pulls out of the housing developed a leak. I called moen service and they sent me a new metal hose, all addition parts and a new cartridge at no charge. Now that a great warranty. It is working like new again.

We had this unit installed for a little over a year. Had a terrible time installing the unit. We had to purchase a special socket to be able to install. Had problems with water volume, even though we cleaned it throughly several times. Had problems with the wand retracting. The adjustment of the bracket for the faucet was so delicate to make this work we finally quite pulling it out. We had problems getting the water to shut off completely. FINALLY, we had had enough when I turned the water on one day and the handle fell off in my hands. The mechanism was made of a light weight plastic. We went to plumbing supplier and they said they had numerous returns on the unit. We then purchased a Kohler faucet and are very happy with the unit. We have had nothing but problems with MOEN faucets, in the kitchen or bathroom. I would not recommend them to anyone.

This faucet was in a new house I purchased 18 months ago. Thequality is excellent and it is a good-looking faucet but I do not likethe water saving feature - it decreases the flow to an unacceptably low volume. (I'm on city water with excellent pressure at all other fixtures in my house). It takes about 45-60 seconds to fill up a gallon jug which is way too slow.

I have had this faucet for three years. Recently it developed cracks and was leaking badly (too soon for my measure). I called Moen and they mailed me an entirely new faucet free of charge that I am very pleased with. Installation of the new faucet was very easy.

I've had this unit installed for about 3 years. Within the first 10 weeks of use, hairline cracks developed on the handle around the spray toggle switch, and have grown worse over time.

In addition, the faucet housing is loose on the base -- it can be easily rocked back & forth. I've tried to tighten it, and even had 2 plumbers look at it; neither were able to do more than hand-tighten it, due to an odd configuration of hot and cold water lines that suuround the washer bolt holding the faucet to the base from beneath, which prevents any conventional tool to access the bolt.

Other than that, the unit works fine and is an attractive, ergonomic design.

5 years ago I installed this Moen faucet in my kitchen and have been extremely happy with it. I plan to install one in my mother's kitchen. It is very helpful for people with arthritis that can't lift heavy pots or buckets in or out of the sink. The buckets can be filled sitting on a countertop, stool or floor.

I purchased this faucet 8 years ago when I built my home and had to completely replace it once. I had trouble with the second one too. The on and off handle broke at the base. I find the spout handle hard to get back into the holder once you remove it. The white piece at the top of the spout cracked and you must have really good water pressure to keep it in spray mode. Personally, I wish I would have spent the extra $100 and gotten a better quailty brand. I also purchased faucets with the white coating over the metal for my bathrooms and it cracked (more like crazed). I do give Moen an A+ for customer service though, they were wonderful.

I'm not very "handy" around the house, but I was able to put this faucet in and make it work easily! It looks great and functions perfectly. Best of all, I was able to do it myself without paying a plumber (quite an accomplishment for me). The faucet actually pulls out of the base and can either spray or stream water - a nice feature. A good product at a reasonable price.

When we bought our house it came with this faucet unfortunatly it broke(about 1 year later, 4 years old) was running water very badly, had to turn off the water and we went shopping. We bought another thinking the one we had was just a lemon. Not even 6 mos later this one started dripping we went to the hardware store we had to buy a washer set.(NOTE the store had a bunch of sets of 2 this made us question if this was a problem we asked and was told yes) To date it leaks every once in while and we have to keep replacing the washers!