20 of 20 people found the following review helpful:
2.0 out of 5 stars
Poor/no customer service / response, May 22, 2007
The product itself works well. However, we wanted to sign up for the online service in which we could send photos to the frame via email. When we went to the website to do this, the site told us that our frame had already been registered by someone (even though it was brand-new from Amazon). Over the past month we have been repeatedly trying to contact the customer service reps over email and phone and have never gotten through to anyone, nor received a response from anyone. Seems like a good product, but they really seem to have no idea how to run a business or how to respond to customers.
If anyone from Momento actually reads this posting please contact me so that we can resolve this issue. Thanks.
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45 of 51 people found the following review helpful:
1.0 out of 5 stars
decent features, horrible support, October 26, 2007
This review is from: i-mate Momento 100 10.2-Inch Wireless Digital Picture Frame (Electronics)
I usually do not write reviews -- this turned out to be very frustrating and time consuming. The reason I gave it one star so that other users will hopefully see this post and it will save them time. I will not tell you all the pluses of this thing, you can read other reviews. Feature-wise it is probably one of the most compelling products at this time.
I am an IT Professional and have over 7 years of experience configuring wireless networks -- it took me over 4 hours over a course of a few days to get Momento to connect to my network. I was very close to sending it back.
I have Dlink DIR-655 router with two laptops connected to it wirelessly -- no issues. Momento refused to see my SSID, while seeing my neighbors' networks.
After hours of tinkering, completely useless email response from i-Mate support, I found the configuration that works:
Dlink configuration:
+ Install latest firmware (1.10 as of 2007/10/26); backup settings before installing this one -- it resets everything to default
+ Turn off "Wireless Protected Setup" - that allowed Momento to see my network ssid, but it wasn't enough
+ Change WPA Mode to "WPA Only"
+ Change Cipher Type from AES to TKIP - that allowed Momento to connect.
I documented the changes I had to make in order to make it connect. Links are not allowed in reviews so search for: "i-mate momento and dlink dir-655 co-existence" in google. should take you to my blog post
Hope this will help a few people save time and frustration
P.S. I also expect phone support when spending $300 on a gadget -- not with i-mate...
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20 of 23 people found the following review helpful:
3.0 out of 5 stars
Great concept but poor software/networking options, June 13, 2007
This review is from: i-mate Momento 100 10.2-Inch Wireless Digital Picture Frame (Electronics)
Other have written about all the positives, but I thought I would inform would-be-buyers about the big reasons they might not want to buy it. The product has great capability but really lacks in software and networking. Sure it can do wireless networking... if you network is in the stone age! Wi-Fi requires that new products like this support things like WPA2 and AES encryption at least. This thing will NOT work with your network if you have WPA2 and/or AES enable. I don't mean that you require WPA2 and/or AES for something to connect, no... even if you enable mixed mode where your access point allows WPA/WPA2 and/or TKIP/AES it will refuse to connect. You have to switch ALL of your network to WPA with TKIP to be able to use this device! What a rip off! And don't hold your breath for a firmware update. Either this thing can't do firmware update or the tech support for imate just fancies not replying me emails about them fixing their device to support the standard networking protocals REQUIRED by the Wi-Fi community for new devices like this. Sure they answer other questions, but somehow don't answer any emails about the networking problem or any firmware update.
Second, the sideshow capabilies are EXTREMELY limited. You can use some sideshow gadgets with it but all of them won't really work well or in a very limited way.
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