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2 Reviews
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
Fast, fun and practical make this book a smart buy!,
By Kevin Stirtz "Sales, Marketing & Loyalty Expert" (Burnsville, MN, USA) - See all my reviews
This review is from: Monday Morning Customer Service (Paperback)
I like this book for several reasons.
First, it's a neat format. By using a novel format Reed and Cottrell help deliver useful advice in a fun and readable way. Second, it's realistic. Their advice is solid and practical, the kind of stuff you can use right away. Third, they offer lists. I'm a big fan of lists because they help make sense of a cluttered world. This book is a fun, fast and valuable read for anyone who wants to improve the level of customer service they provide. Hats off to David and David!
5.0 out of 5 stars
An easy and meaty read.,
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Amazon Verified Purchase(What's this?)
This review is from: Monday Morning Customer Service (Paperback)
I love all of David Cottell's "Monday Morning" books. They are easy to read and they get right to the heart of the matter. In this book on Customer service he talks about eight strategies for giving great customer service with real examples and real fixes. His books aways use the scenario of a Mentor teaching a Mentee. You feel like your listening in on the conversion and you become another Mentee.
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Monday Morning Customer Service by David Cottrell (Paperback - Feb. 2004)
$14.95 $10.84
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