Customer Reviews

Mongoose Lark Girls' Bike (18-Inch Wheels)

5 star:		(4)
4 star:		(8)
3 star:		(2)
2 star:		(0)
1 star:		(2)

 

 

I would not recommend buying any Mongoose product, sight unseen, period. This is one of two different Mongoose bikes, purchased as a Christmas gifts, with both having the same issues. The bike arrived in the factory box, as Amazon indicates. Apparently, Mongoose has a rather amateurish concept of how to box anything so the contents don't shift around in transit, in this case, resulting in several scratches and paint chips in the brand new bike. Also, one of the ribbed grips was crushed/deformed due to the way it was strapped to the frame for shipping, and it is not rebounding back to the original shape. Nice Christmas gift for a grandchild, right? I contacted Mongoose "customer service" via their website e-mail link and fully explained the situation, requesting touch-up paint and a grip to just take care of the damage myself and avoid gift hassles. Their response? "Contact Amazon if there is shipping damage." I responded back that there was no "shipping damage" but internal damage due to their poor packaging of the bike components. Their response? Silence.

Stay away from Mongoose products unless you want to receive damaged merchandise, fresh out of undamaged factory packaging, due to their brain dead manner of internally "securing" the merchandise for shipping. Of course, it's always wonderful to get customer service from people who have no clue what that means.

BTW, I noted on their website an FAQ which included a Q/A addressing a question about obtaining touch-up paint for their bikes. The answer was "no, we don't supply touch up paint." They further advised going to a hobby store and trying to match the bike paint to plastic model paint. Nice response and product support.

This is a sweet bike as in it's all girl and it's a very nice bike. I'm so not handy, but I did manage to put it together myself in a couple of hours. I will say that the color is not pink as the picture indicates. It's purple with bright pink accents. My daughter is enjoying her new wheels very much. It does not come with a basket/pouch or anything, so we had to purchase a water bottle holder separately from the local bike shop. I also like the 18" size, which is hard to find, but ideal for a first bike.

This is a good bike for the price. Easy to assemble. Good components. However, when the reflector is broken, the rim is bent, and a tire is mangled, it makes it much more expensive to replace the parts. Bought as a gift, I couldn't return it and get another in time. It was listed as the last one as well. So, perhaps buying items such as this that get shipped is not a great idea. On the plus side, Amazon refunded me $20 when they heard of the damage. That is so much more convenient and cost-effective for both parties. Thanks Amazon for having excellent customer service.

This is an awesome bike! I didn't have a problem with the packaging at all. As far as I can see, there's not a scratch on it. It was pretty easy to put together for me. I'm not very good at assembly, but it really wasn't difficult. My daughter loves it and has been all over the neighborhood. The only problem I had was the valve on the back tire seemed to be stuck so it wouldn't hold air. There may be a way to fix things like that, but I just purchased another tube. It cost me an extra $5, but watching my daughter having so much fun is worth it.

This arrived at our house in just a few days.
All was good, minus the missing bolts to hold the tire on.
They were no where to be found in the box. :(
We were able to take parts the parts off of her old bike to put this new bike together with out a fuss.
Besides that.. she loves the bike.
I would also agree with another review I read about the color.
It is more purple then Pink. Good thing my daughter likes purple just as much as pink so that was fine.

Pretty good bike for the price. I was mostly concerned about how difficult it would be to assemble the bike, having always bought pre-assembled bikes before. Turns out there was nothing to worry about. The drive train and rear wheel were already assembled to the frame. The only assembly required was to attatch the handlebars, front wheel, seat post, pedals, and training wheels. In all, I had the bike assembled in about 45 minutes. Only tools I used were an allen wrench, channel locks, and a phillips head screw driver. Aired up the tires and it was ready to ride.

We bought this for our almost 7 y.o. as she was the only "big kid" in our development without her own bike. She was incredibly excited when we pulled it out of the box, and was out the door with it and riding like a pro the moment her daddy finished assembling it. The colours are lovey, bright and girly. The only reason I gave it 4 stars instead of 5 is that it came without any assembly tools (allan keys, spanner etc) so we had to borrow from a neighbour. Other than then, we are pleased so far with this purchase.

Purchased for our granddaughter, I assembled the bike quite easily. Was easy to adjust to her size and it was a very big hit on her birthday!

My daughter just turned 6 and this bike is the perfect size for her. 18-inch bikes are pretty hard to find! It was easy to assemble. The parts were all in the box. I noticed a little damage to some of the paint, but it was not a big deal. The only thing I had a little trouble with was adjusting the brakes. It is a nice, sturdy bike. The purple color is really cool! My daughter is very happy with it!

My daughter loves it, although it may be just a bit big for her at 5 yrs old: no regrets at all.