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73 of 81 people found the following review helpful
on December 2, 2009
I would not recommend buying any Mongoose product, sight unseen, period. This is one of two different Mongoose bikes, purchased as a Christmas gifts, with both having the same issues. The bike arrived in the factory box, as Amazon indicates. Apparently, Mongoose has a rather amateurish concept of how to box anything so the contents don't shift around in transit, in this case, resulting in several scratches and paint chips in the brand new bike. Also, one of the ribbed grips was crushed/deformed due to the way it was strapped to the frame for shipping, and it is not rebounding back to the original shape. Nice Christmas gift for a grandchild, right? I contacted Mongoose "customer service" via their website e-mail link and fully explained the situation, requesting touch-up paint and a grip to just take care of the damage myself and avoid gift hassles. Their response? "Contact Amazon if there is shipping damage." I responded back that there was no "shipping damage" but internal damage due to their poor packaging of the bike components. Their response? Silence.

Stay away from Mongoose products unless you want to receive damaged merchandise, fresh out of undamaged factory packaging, due to their brain dead manner of internally "securing" the merchandise for shipping. Of course, it's always wonderful to get customer service from people who have no clue what that means.

BTW, I noted on their website an FAQ which included a Q/A addressing a question about obtaining touch-up paint for their bikes. The answer was "no, we don't supply touch up paint." They further advised going to a hobby store and trying to match the bike paint to plastic model paint. Nice response and product support.
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23 of 25 people found the following review helpful
on January 9, 2012
We bought this bike for my 4 year old daughter for Christmas and she just LOVES it!
I love the design we didn't want something real "princess" so this is great!
We bought the 18" wheels for her b/c she's very tall she is 44 1/2 inches tall and the height of the bike is perfect for her she can get on and off with ease.
I was nervous about the height b/c it seemed like a lot of kids were age 6 getting it but I'm glad I did that's why I put her height measurement in case anyone has a younger tall child!

The box came a little beat up. The bike was in perfect condition and my husband had no problems assembling it and all the pieces were there!
The bike is a little more on the purple side which was perfect for us my daughter wanted a purple bike.
So glad we purchased this from amazon and free shipping! Can't beat it!
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22 of 24 people found the following review helpful
on June 23, 2009
This is a good bike for the price. Easy to assemble. Good components. However, when the reflector is broken, the rim is bent, and a tire is mangled, it makes it much more expensive to replace the parts. Bought as a gift, I couldn't return it and get another in time. It was listed as the last one as well. So, perhaps buying items such as this that get shipped is not a great idea. On the plus side, Amazon refunded me $20 when they heard of the damage. That is so much more convenient and cost-effective for both parties. Thanks Amazon for having excellent customer service.
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14 of 17 people found the following review helpful
on September 4, 2009
This is a sweet bike as in it's all girl and it's a very nice bike. I'm so not handy, but I did manage to put it together myself in a couple of hours. I will say that the color is not pink as the picture indicates. It's purple with bright pink accents. My daughter is enjoying her new wheels very much. It does not come with a basket/pouch or anything, so we had to purchase a water bottle holder separately from the local bike shop. I also like the 18" size, which is hard to find, but ideal for a first bike.
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4 of 4 people found the following review helpful
on May 14, 2012
I recently bought this bike for my four year old niece (she's 3' 7") and it's a great height for her - I was originally thinking about getting her a 14" bike which would have been a HUGE mistake. As others were, I was concerned about buying this for her as most reviewers mentioned that they were getting it for their 6 year olds, but please don't be deterred by that. The height of the child, as opposed to the age, is the more relevant factor. She's riding it like a pro and this is her first official bike.

The box did arrive damaged - several holes in and I was concerned that there would be pieces missing - thankfully, this was not the case. A lot of the bike was already put together - back brake and wheel, main body - I only had to attach the seat, handlebar, and front wheel.

I liked this bike as it wasn't over the top in the "girly" factor - minimal sparkles and no major brand representation (e.g. Barbie, Disney, etc.).
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3 of 3 people found the following review helpful
on December 26, 2013
Title says it all. Bought this for my daughter for Christmas. Upon receipt the box looked like it had been shipped through a war-zone, with multiple gashes on all sides. It was delivered by UPS and a big label on the side of the box says "do not lay flat;" guess how it was laying when I saw it on my porch? Despite all the horrible bumps/bruises on the box, it was still tightly secured.

Opened it up to find all parts accounted for and a set of directions that are vaguely specific (i.e., huge manual, but the manual is written for a range of bikes, so you have to be familiar enough about bike construction to infer how to assemble. First problem I came across was that the neck of the handle bar was inverted (why I have no idea - can't be for shipping b/c there was plenty of room - AND there was no info in the manual to warn you of this, so it was probably a manufacturing mistake or packaging error). But it took a good 20 mins to figure out that the neck of the handlebars was inverted. After loosening bolts and flipping that, it attached fine. Then, here's where it really failed. The fork which connects to the front wheel was welded improperly so that one side was a bit too inward. It took another 40 minutes before I realized that the front tire simply would never attach b/c the fork was too narrow. I didn't realize this until out of frustration I walked out of the room, looked back at the bike (it was inverted with fork facing upward), and noticed that one side pointed a bit more inward than the other. I realized at that point this wheel could never fit b/c it was welded improperly (well I'm assuming this was Mongoose's fault - it could have been the not-so-stellar packaging and deliver too I suppose).

So, superficially it's a cute bike, but the only thing good about this whole purchase was that Amazon has been relatively efficient with the return. Although even that was somewhat poorly handled. I used the online system to file the refund and it explicitly says 2-5 business days for pick up by UPS. Thankfully, I was boxing it up today (the first business day), and as I was getting ready to seal it up, UPS showed up for it. The driver offered to come back tomorrow but I made him wait since Amazon told me 2 business days lol.

Lesson learned: I will NEVER buy a bike via Amazon (or the internet) again. I will pump some money into the local economy and go to an actual bike shop where I can point and walk out with it.
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8 of 10 people found the following review helpful
on January 4, 2012
I thought that perhaps the vendor had taken previous reviews to heart and improved the packaging. Not so. The box was unsealed, dinged up, and torn when it arrived. There was also a handle cut into the side of the box through which any of the unsecured bike parts inside could have escaped. I haven't even started going through the parts yet to see if it's all there, and if the kit isn't complete, I have no idea how I will send this back because the original packaging is totally inadequate for the job. I've bought lots and lots of large/breakable stuff from Amazon over the years (including two large flat-screen televisions) and this is BY FAR the worst packaging I have ever seen--totally not up to Amazon standards. Boo hiss. The bike might be perfectly nice but that doesn't matter if it doesn't arrive in one piece.

Update: All of the reflectors, and the mounting bracket for the reflector on the back of the seat, are broken. We decided it would be less of a hassle to replace those parts than to try to send the bike back and/or gamble on getting a complete, unbroken set of parts the next time around. Amazon wouldn't replace the parts but did give us a $26 credit. The bike itself seems to be very sturdy and my daughter really likes it. It would likely be a five-star product if the packaging issues were addressed.
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3 of 3 people found the following review helpful
on August 5, 2011
We bought this for our almost 7 y.o. as she was the only "big kid" in our development without her own bike. She was incredibly excited when we pulled it out of the box, and was out the door with it and riding like a pro the moment her daddy finished assembling it. The colours are lovey, bright and girly. The only reason I gave it 4 stars instead of 5 is that it came without any assembly tools (allan keys, spanner etc) so we had to borrow from a neighbour. Other than then, we are pleased so far with this purchase.
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5 of 6 people found the following review helpful
on April 16, 2011
Pretty good bike for the price. I was mostly concerned about how difficult it would be to assemble the bike, having always bought pre-assembled bikes before. Turns out there was nothing to worry about. The drive train and rear wheel were already assembled to the frame. The only assembly required was to attatch the handlebars, front wheel, seat post, pedals, and training wheels. In all, I had the bike assembled in about 45 minutes. Only tools I used were an allen wrench, channel locks, and a phillips head screw driver. Aired up the tires and it was ready to ride.
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2 of 2 people found the following review helpful
TOP 500 REVIEWERon June 8, 2014
I have twins so I had to get two bikes, and I bought two of the same.

One came with a broken reflector attachment for the rear reflector. The other came with a torn handle (that goes on the handlebars).

I have tried on several occasions to call the Mongoose 800 customer service number and each time it has been busy. Either I'm always calling at the wrong times or it's always busy.

More serious - neither set of handle brakes work. My kids can only brake with their feet, and that is more important than the handle brake. The handle brakes are a total failure on both bikes because they don't release when the rider stops squeezing the handle brakes. I don't think these brakes were meant to be used, just for show. You can grip the brakes with your right hand but you have to use your hands to get the brake pads released. The brake pads are on the rear wheel.

I ordered two bikes and both had problems. But the frames are both good, the tires on both are good, the pedal brakes work on both, the seat and training wheels are ok on both. I had researched this purchase carefully and discovered that many other brands often come with problems and issues.
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