Most helpful critical review
73 of 81 people found the following review helpful
Nice Bike - Bad Factory Packaging - Arrives Damaged
on December 2, 2009
I would not recommend buying any Mongoose product, sight unseen, period. This is one of two different Mongoose bikes, purchased as a Christmas gifts, with both having the same issues. The bike arrived in the factory box, as Amazon indicates. Apparently, Mongoose has a rather amateurish concept of how to box anything so the contents don't shift around in transit, in this case, resulting in several scratches and paint chips in the brand new bike. Also, one of the ribbed grips was crushed/deformed due to the way it was strapped to the frame for shipping, and it is not rebounding back to the original shape. Nice Christmas gift for a grandchild, right? I contacted Mongoose "customer service" via their website e-mail link and fully explained the situation, requesting touch-up paint and a grip to just take care of the damage myself and avoid gift hassles. Their response? "Contact Amazon if there is shipping damage." I responded back that there was no "shipping damage" but internal damage due to their poor packaging of the bike components. Their response? Silence.
Stay away from Mongoose products unless you want to receive damaged merchandise, fresh out of undamaged factory packaging, due to their brain dead manner of internally "securing" the merchandise for shipping. Of course, it's always wonderful to get customer service from people who have no clue what that means.
BTW, I noted on their website an FAQ which included a Q/A addressing a question about obtaining touch-up paint for their bikes. The answer was "no, we don't supply touch up paint." They further advised going to a hobby store and trying to match the bike paint to plastic model paint. Nice response and product support.