Customer Reviews

Mongoose Slyde Girls' Freestyle Bike (20-Inch Wheels)

5 star:		(1)
4 star:		(1)
3 star:		(3)
2 star:		(1)
1 star:		(1)

 

 

I would not recommend buying any Mongoose product, sight unseen, period. This bike, which was purchased as a Christmas gift, arrived in the factory box, as Amazon indicates. Apparently, Mongoose has a rather amateurish concept of how to box anything so the contents don't shift around in transit, in this case, resulting in several scratches and paint chips in the brand new bike. Nice Christmas gift for a grandchild, right? I contacted Mongoose "customer service" via their website e-mail link and fully explained the situation, requesting touch-up paint to just take care of the damage myself and avoid gift hassles. Their response? "Contact Amazon if there is shipping damage." I responded back that there was no "shipping damage" but internal damage due to their poor packaging of the bike components. Their response? Silence.

Stay away from Mongoose products unless you want to receive damaged merchandise, fresh out of undamaged factory packaging, due to their brain dead manner of internally "securing" the merchandise for shipping. Of course, it's always wonderful to get customer service from people who have no clue what that means.

BTW, I noted on their website an FAQ which included a Q/A addressing a question about obtaining touch-up paint for their bikes. The answer was "no, we don't supply touch up paint." They further advised going to a hobby store and trying to match the bike paint to plastic model paint. Nice response and product support.

The Freestyle Mongoose Slyde Girl's bike showed up unscathed, all parts included and assembled in 22 minutes. I read some negative comments from Amazon buyers unhappy with their purchases, bike related. I can assure you, I purchased 3 bikes, 2 kids, and 1 adult bike and we three are VERY happy this 2010 Spring! Kudos, Amazon...

Overall, I am satisfied with this bike. I bought it from Amazon since it was back-ordered at my local Target and K-Mart stores. It was more expensive to buy it at Amazon, but was delivered on-time. The assembly was difficult because the pedal threads were off. The build quality is not very good. Once the assembly was complete, everything worked fine. My daughter loves riding on it.

I purchased this bike for my daughter, on sale with Amazon at $79.99 with super saver shipping. It arrived within 2 days, packaged just fine, and assembled very easily. It's a great quality bike, for what I believe, at an excellent price. We had to tinker a bit with brake adjustment but it rides beautifully. So glad we made this choice.

Lets see the tires were backwards, one of the nuts was screwed on the wrong side of the bar and too tight, took 2 hrs. to get off, then once that was done the tire was flat, plus it cost 122.00 for shipping.

The bike arrived with a bent fork, and the front rim was warped. Also, the back wheel nut had been put on so tight with an air-tool that the metal under it was dented in, and when I tried to loosen it to tighten the chain, the nut started stripping.
Pros: The bike was reasonably priced.
Cons: I immediately had to take it in to a bike shop just to make the bike usable.
It's probably worth the extra money to buy a quality bike.

The bicycle is great, the only issue that I have is that I had two crucial pieces missing. The bicycle was missing both pedals and had to purchase them from a not so local store. I live 35 miles away from Barstow, CA on a Army base. It is a deliberate operation to leave post. When my family and I shop off the installation we must have a list of things to do, because of gas prices and distance. Thanks Amazon, you cost me an extra 30 dollars of gas after Christmas.