Amazon.com: Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch (9781423601456): Sandy Wight, Mick Hager, Steve Tyink, Jill Lajdziak: Books

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Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch [Hardcover]

Sandy Wight (Author), Mick Hager (Author), Steve Tyink (Author), Jill Lajdziak (Foreword)
5.0 out of 5 stars  See all reviews (3 customer reviews)

Price: $18.95 & eligible for FREE Super Saver Shipping on orders over $25. Details
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Book Description

January 29, 2007
Monkey Business
7 Laws of the Jungle for Becoming the Best of the Bunch
Sandy Wight, Mick Hager, and Steve Tyink
With a Foreword by Jill Lajdziak, General Manager of the Saturn Corporation
Welcome to the jungle where in a clever metaphor of today's business climate the authors have spun a light-hearted tale of Leader Monkey and his entrepreneurial exploits. Driven by his passion for his work and desire to be the best, Leader branches out from his banana-picking job where he is undervalued and his outstanding achievements underappreciated. He embraces change and creates his own successful monkey business based upon such simple, sound business principles as: Monkeys should be treated and rewarded according to how well they perform; treating customers like royalty breeds loyalty; hire for attitude; fix the systems and the processes, not the animals; and more. Marketing and Public Relations platform to include:
Corporate speaking engagements
5-city tour
National business magazine articles
National radio campaign
Regional television campaign
Major national newspaper coverage
"Fundamentally sound business principles . . . This could be a breakthrough book."
Dr. Leonard Berry, Distinguished Professor of Marketing, Lowry Mays College of Business, Texas A&M University
"We are all looking for the magic formula in differentiating ourselves, but [this] book [says] it best: 'Take care of your team, and they'll take care of your customers.' This book, from beginning to end, will help all business leaders use a very effective course of action to get that accomplished."
Mike Weller, President
Miller Electric Manufacturing Company
"Monkey Business is not only accurate and to the point, it is fun, enjoyable to read and written in a way that hooks you different from other books. I loved it!"
Benj. A. Smith III, Chairman & CEO
Macatawa Bank Corporation

Editorial Reviews

From the Inside Flap

Welcome to the jungle, where, in a clever metaphor of today's business climate, the authors have spun a light-hearted tale of Leader Monkey and his entrepreneurial exploits. Driven by his passion for his work and desire to be the best, Leader branches out from his banana-picking job, where he is undervalued and his achievements underappreciated. He embraces change and creates his own successful monkey business based upon such simple, sound business principles as: Monkeys should be treated and rewarded according to performance; Treating customers like royalty breeds loyalty; Hire for attitude; Fix the systems and the processes, not the animals; and more.
Whether you're the top banana of your own business or leading a corporate executive team; whether you're a manager responsible for superior service or you're on the front line providing service directly to customers, Monkey Business is for you. Join Leader on his journey through the jungle, and you'll learn along with him how to create an enduring, relationship-driven, service-focused, customer-centered, profitable organization. You'll discover strategies for attracting and retaining the best employees. You'll uncover ideas for consistently delighting your customers so they'll become loyal fans.
Sprinkled with whimsy and humor, Monkey Business is an engaging, quick read packed full of strategies for creating customer and coworker relationships that last and strengthen the bottom line. It's so much fun, you might not be able to put it down. Sandy Wight, M.A., B.S., is an author, speaker, consul-tant, and former Director of Marketing & Corporate Communications for SECURA Insurance Companies in Appleton, Wisconsin. Sandy has written The Road Home: Return from Depression Hell; Inspiraging: Aging is Inevitable, Doing It Well Is Optional; Milestones & Memories: Seasons of Change; and A Matter of Trust.
Mick Hager is a full-time organizational consultant, inspirational speaker, author, and professional trainer with over 20 years of experience and expertise in leadership, management, and customer service. Mick's 200+ clients include Fortune 500 companies in manufacturing, retail, and service, and many government agencies. Mick earned an M.B.A. in Finance and Operations from the University of Wisconsin-Oshkosh, as well as an M.S. and a B.S. from the University of Wisconsin-Stout.
Steve Tyink is widely known for creating and sustaining relationship-driven, emotionally connected, customer-centered organizations in multiple industries. As founder of Attach!, Steve is committed to connecting customers, employees, and managers while embracing the revolutionary strategy of Customer Attachment. Long recognized for his contributions to the Saturn brand, Steve has developed a groundbreaking approach that identifies performance-gap behaviors and eliminates them. Steve has achieved nationwide success developing his research and training materials based on the five essential Customer Attachment factors.
MONKEY BUSINESS: A Short Tale of a Company that Gets It
If you're a frequent flyer, make sure Monkey Business is in your briefcase. You can read this little book before you land and have more than a few good laughs in the air.
We learn along with Leader that a company committed to attracting and retaining top talent needs to become a great place to work and, even more important, a great cause to believe in. Leader creates a company like this, but not before learning breakthrough business lessons passed along to us in truly engaging, often humorous ways.
-Rebecca Ryan, author of Live First, Work Second Founder-Next Generation Consulting, Madison, Wisconsin
Monkey Business is terrific. Its fundamentally sound business principles are wrapped in humor and clever language, which makes for a fun reading experience. This could be a breakthrough book. -Dr. Leonard Berry, author of the business best-seller Discovering the Soul of Service; Distinguished Professor of Marketing, Lowry Mays College of Business, Texas A&M University
I've never seen, read, or heard of a business book like Monkey Business. You'll enjoy swinging with the monkeys through a canopy of great, new service ideas! Monkey Business is an enjoyable, easy read and a creative, useful tool for quality service delivery. This little book can make a difference in the world. -Dr. Leland Nicholls, Director, Wisconsin Institute for Service Excellence-International
Monkey Business is not only accurate and to the point, it is fun, enjoyable to read and written in a way that hooks you different than other books. I loved it! -Benjamin A. Smith III, Chairman & CEO, Macatawa Bank Corporation, Holland, Michigan, International Customer Service Association

From the Back Cover

MONKEY BUSINESS: A Short Tale of a Company that Gets It
If you're a frequent flyer, make sure Monkey Business is in your briefcase. You can read this little book before you land and have more than a few good laughs in the air.
We learn along with Leader that a company committed to attracting and retaining top talent needs to become a great place to work and, even more important, a great cause to believe in. Leader creates a company like this, but not before learning breakthrough business lessons passed along to us in truly engaging, often humorous ways.
-Rebecca Ryan, best-selling author of Live First, Work Second Founder, Next Generation Consulting, Madison, Wisconsin
Monkey Business is terrific. Its fundamentally sound business principles are wrapped in humor and clever language, which makes for a fun reading experience. This could be a breakthrough book. -Dr. Leonard Berry, author of the business best seller Discovering the Soul of Service
Distinguished Professor of Marketing, Lowry Mays College of Business, Texas A&M University I've never seen, read, or heard of a business book like Monkey Business. You'll enjoy swinging with the monkeys through a canopy of great, new service ideas! Monkey Business is an enjoyable, easy read and a creative, useful tool for quality service delivery. This little book can make a difference in the world. -Dr. Leland Nicholls,
Director, Wisconsin Institute for Service Excellence-International Monkey Business is not only accurate and to the point, it is fun, enjoyable to read and written in a way that hooks you different than other books. I loved it! -Benjamin A. Smith III, Chairman & CEO, Macatawa Bank Corporation, Holland, Michigan, International Customer Service Association

Product Details

  • Hardcover: 128 pages
  • Publisher: Gibbs Smith (January 29, 2007)
  • Language: English
  • ISBN-10: 1423601459
  • ISBN-13: 978-1423601456
  • Product Dimensions: 8 x 5.9 x 0.6 inches
  • Shipping Weight: 8 ounces (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #1,709,536 in Books (See Top 100 in Books)

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5.0 out of 5 stars (3 customer reviews)
 
 
 
 
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2 of 3 people found the following review helpful:
5.0 out of 5 stars Monkey Business, April 9, 2007
This review is from: Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch (Hardcover)
Recieved the book today and couldn't put it down. I am amazed how the simple rules put forth in this book are not used by modern business.

Kudos to the Authors.
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2 of 3 people found the following review helpful:
5.0 out of 5 stars A must-read for every business leader, March 12, 2007
This review is from: Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch (Hardcover)
Monkey Business is an entertaining,enlightening and practical must-read for anyone wanting to build a better business with loyal and productive employees. Hager, Wight and Tynik have captured the essence of what it takes to be a successful and purposeful leader. This book prompts us to be passionate about our work, appreciate and reward our people and develop systems that make work easier, engaging and more profitable. Monkey Business is a powerful tale that provides both process and inspiration for creating the optimum customer service environment for a business.
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0 of 1 people found the following review helpful:
5.0 out of 5 stars JoAnn Miller, DO (Memphis), April 5, 2007
This review is from: Monkey Business: 7 Laws of the Jungle for Becoming the Best of the Bunch (Hardcover)
This fun, little book is packed full of great strategy. I am always searching for ways to better myself, my employees and my practice. Monkey Business has given me new insight and powerful ideas. I want to be like Leader!
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Inside This Book (learn more)
First Sentence:
An a lush, green jungle on an island far away lived bountiful bands of merry monkeys who were, in fact, not merry at all. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
monkey magic, best bananas
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Monkey Wisdom, Monkey Business, Finance Monkey, Monkey Speak, The Monkeys, Manager Monkey, Laws of the Jungle, Monkey Instinct, Marketing Monkey
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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