Customer Reviews

Monster Cable HTUPS 500 2-Outlet UPS

5 star:		(6)
4 star:		(0)
3 star:		(2)
2 star:		(2)
1 star:		(8)

 

 

I bought an early unit; I really needed this product for my Sony LCD projector, but the unit failed to operate correctly. Without warning it shut down completely TWICE, even though, in both times, the power was still on and the projector was rated well within the capacity of the UPS. I had to unplug the UPS for ten minutes to reset it; meanwhile, the bulb is hot and I have to plug in the projector manually back into the wall outlet and turn the projector back on so the cooling fan returns. Emails to Monster Cable went unanswered.

I see now that Monster has a revised set of instructions for training the unit. I still need a unit to perform the functions listed here, but it could cost the price of a bulb to find out if it works.

300 bucks I paid for this and it lasted me only 2 years and then died. Is it worth it? What's a new bulb worth should the power go out and the bulb wear out faster than usual? Not as much as buying two of these units! I won't buy Monster again.

The unit was received defective.
My system was set up 60 days after receiving all the components.The Monster Cable HTUPS 500 was defective and had to be returned to the mfg, at my expense($30.00), since the shipper refused to replace.

we just received our second new unit, and like the first it is dead on arrival. i'm embarrased that a supposedly high-end American company has such lousy quality control. i'm looking for something similar now, only made in Japan, where quality seems to be more of a concern.

We live in the country back a lane. When the wind blows, the power flickers.
I bought 2 HTUPS 500s and an HTS 3500 filter. The HTS 3500 was plugged into a 1K UPS, then the HTUPS 500s were plugged into the HTS 3500 filter. THe first died after 42 days, the second 10 days later.
On the phone, Monster told me that the HTUPS 500 isn't covered because it was plugged into another UPS. I pointed out their HTS 3500 line filter was between and if it was any good, should more than clean any interference from the 1K UPS.
The last Monster products I'll ever buy.

Battery died after 1 year and it would not shut down the TV correctly thus burning out the projection lamps prematurely. I am now on my third bulb and have bought a regular UPS at a fraction of the cost which is working fine and have had no more problems with. I have found that you can buy anything that Monster makes at a fraction of the cost by looking/searching around for it.

The first unit I received was bad and Amazon exchanged it very quickly (within two days) and without any hassles. The second unit I received was bad as well. I contacted Monster and they said they would exchange the second bad unit. They mailed (USPS) me a UPS label to send it back. I sent it to them and about a month later, I received a third unit. It is working great. It didn't cost me anything to exchange the bad units, but waiting over a month was not any fun.

I believe this is a good product, but the technology is not there so that it works with all TV's. I ordered from an online seller via Amazon and found that I was unable to return the product because the box had been opened. I would call MonsterCable before I purchased because they informed me (after the fact) that this product does not work with my TV. When I say it does not work with my TV, I mean it does not work 100%. I am able to use it as a battery back up, but it will not turn the TV off when the power goes out. So, the product does what I need it to, but the extras are not functional. Hope this helps someone looking to buy this product.

Review:
I've had my HTUPS500 for 2 years, now and I'm fed up with it and will be getting something else. My biggest complaints are:

1. It doenst keep my components on very long when the power goes out, (like maybe 3 minutes tops with just my DVR turned on).
2. My biggest complaint is that when the power does finally come back on, the HTUPS-500 doesnt automatically turn back on, which means that my DVR doesnt come back on, and I miss TONS of programming, even if the power was only out for 10 minutes. You have to *manually* turn the UPS back on once power is restored.

For the money, I would expect more. I wont be buying any more Monster products. They are WAY over-priced for what you get.

My recommendation: Buy something else.

I am very happy with this purchase. The item is very compact and is an excellent way to protect your HDTV DLP system in the event of a power surge or power failure.

It is important to note to all HDTV owners that if you are watching your HDTV television and you have a power failure, the television will continue to run until the battery power in the Monster HPUPS500 is fully exhausted. This is not the intent of the Unit!!!

Please remember, that it is VERY IMPORTANT for you to turn "OFF" the television as soon as the power is lost. This will preserve the battery power in the Monster HTUPS500 to keep the fan running for a short period of time that is necessary to preserve the bulb life in your HDTV.

If you don't shut the power of your television "OFF" during a power outage, the television AND internal fan will continue to operate and BOTH shut down at the same time when the Monster HPUPS500 exhausts all of its power. The intent of this unit is to power the fan for a short period of time (not the entire television) necessary to cool the bulb.

Hope that helps.

gbh