I just finished reading Kevin's latest book, More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back. As the subtitle suggests, Kevin's advice is real-world. The book is easy-to-read and easy-to-apply.
---- Dr. Mike Beitler, Business Practice Professor, University of North Carolina
I believe this book has value for three types of people. First, If you're a senior manager who wants to improve your company's customer service, use the 21 lessons as a checklist to compare your practices against Kevin's suggestions.Then close the gaps.
Second, every retailer ought to have a copy in their stores for new employees. Give them a week to read it at work as part of their training. Then ask them how they will incorporate these lessons into their behavior.
Third, I could have used this book when I first became a retail manager.If you know someone just embarking on their management journey, this book will be useful to them. Even if they don't like to read business books, this book is short enough to keep their attention.
-- --Glenn Ross, Customer Service Experience, AllBusiness.com
Kevin Stirtz has delivered an amazingly practical book on customer service called 'More Loyal Customers' with 21 real world customer service lessons. It's the kind of book I love - it's practical, easy to read and broadly applicable to many areas of life and business.
You should keep it on your desk at all times for easy reference and inspiration.
---- --Jan Vinsser, CEO and CO-Editor, SalesTeamTools.com
--This text refers to an out of print or unavailable edition of this title.
About the Author
Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. He has spoken to thousands of people in North America, Europe and Asia. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times.