More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back [Paperback]

Kevin Stirtz (Author)

Book Description

Publication Date: April 11, 2008

Keep your customers coming back again and again! If you want to grow your company, the best way to start is by increasing customer loyalty. According to one study, a 5% growth in customer loyalty can lead to a growth in profits of anywhere from 25% to 95%. So increasing customer loyalty makes sense. This book gives you real-world examples, tips, tools and advice on how to get started. It's fast-reading but packed full of valuable ideas and suggestions you can use right away. Here are some examples of what you'll learn from this book: * The most important thing you can do to get customers coming back. * Six powerful steps to deliver great customer service. * How to create customer evangelists for your company. * What your customers really want. Now these tools are available to you in this valuable book. Buy this book now, read it today and you could be on your way to increased customer loyalty tomorrow!

Editorial Reviews

Review

I just finished reading Kevin's latest book, More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back. As the subtitle suggests, Kevin's advice is real-world. The book is easy-to-read and easy-to-apply.

---- Dr. Mike Beitler, Business Practice Professor, University of North Carolina

I believe this book has value for three types of people. First, If you're a senior manager who wants to improve your company's customer service, use the 21 lessons as a checklist to compare your practices against Kevin's suggestions.Then close the gaps.

Second, every retailer ought to have a copy in their stores for new employees. Give them a week to read it at work as part of their training. Then ask them how they will incorporate these lessons into their behavior.

Third, I could have used this book when I first became a retail manager.If you know someone just embarking on their management journey, this book will be useful to them. Even if they don't like to read business books, this book is short enough to keep their attention.

-- --Glenn Ross, Customer Service Experience, AllBusiness.com

Kevin Stirtz has delivered an amazingly practical book on customer service called 'More Loyal Customers' with 21 real world customer service lessons. It's the kind of book I love - it's practical, easy to read and broadly applicable to many areas of life and business.

You should keep it on your desk at all times for easy reference and inspiration.

---- --Jan Vinsser, CEO and CO-Editor, SalesTeamTools.com --This text refers to an out of print or unavailable edition of this title.

About the Author

Kevin Stirtz is the Amazing Service Guy, a speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. He has spoken to thousands of people in North America, Europe and Asia. Stirtz has been quoted in such major media as BusinessWeek, the Boston Globe, Smart Money and the Chicago Sun Times.

Product Details

• Paperback: 82 pages
• Publisher: CreateSpace (April 11, 2008)
• Language: English
• ISBN-10: 1441446761
• ISBN-13: 978-1441446763
• Product Dimensions: 8.8 x 5.8 x 0.3 inches
• Shipping Weight: 4.8 ounces (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #1,440,080 in Books (See Top 100 in Books)

More About the Author

About Kevin Stirtz, Social Media Marketing Guy

I am a web marketing consultant. I use SEO, social media and local search strategies and tools to help businesses attract and keep more customers. I also am a Certified Inbound Marketing Professional and I have written two books about marketing and customer loyalty.

I live in Burnsville, MN, where I grew up. My wife (Debbie) and I are regularly seen around town walking our basset hound (Maggie) or dining at our favorite local restaurants.

Customer Reviews

Most Helpful Customer Reviews

5.0 out of 5 stars Aha! Learning Moments, February 3, 2009

By 

Vicki Lenz "Publisher of Coffee News Louisville" (Louisville, KY USA) - See all my reviews
(REAL NAME)   

This review is from: More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back (Paperback)

I can relate to Kevin's stories, both as a business owner and a customer. This book is easy to read and filled with great advice on how to treat customers so that they'll keep coming back. Many of the stories have a "that's happened to me!" effect, and produce learning moments for relating them to our business and how to make it better.

5.0 out of 5 stars Practical tools you can use!, September 22, 2008

By 

G. Luzier - See all my reviews
(REAL NAME)   

This review is from: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back (Paperback)

Kevin Stirtz has delivered an excellent and reliable resource. His list of "Remarkable Service Tips" is a true, practical guide for getting results!

5.0 out of 5 stars Easy Read - Good for People on Tight Schedules, July 29, 2008

By 

Kate Zabriskie - See all my reviews

This review is from: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back (Paperback)

This book is an easy read for people with limited time. You can get through it in less than an hour. There are enough examples in the book that you can easily see how things should work and then figure out how to apply the techniques in your own life. If a book gives me an idea I can really use, it is a bargain. This one passes that test.