Customer Reviews

More Loyal Customers: 21 Real World Lessons To Keep Your Customers Coming Back

5 star:		(7)
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I can relate to Kevin's stories, both as a business owner and a customer. This book is easy to read and filled with great advice on how to treat customers so that they'll keep coming back. Many of the stories have a "that's happened to me!" effect, and produce learning moments for relating them to our business and how to make it better.

Kevin Stirtz has delivered an excellent and reliable resource. His list of "Remarkable Service Tips" is a true, practical guide for getting results!

This book is an easy read for people with limited time. You can get through it in less than an hour. There are enough examples in the book that you can easily see how things should work and then figure out how to apply the techniques in your own life. If a book gives me an idea I can really use, it is a bargain. This one passes that test.

What I like about this book is it's practical - you can read it today and employ ideas in your own business tomorrow. So many books of this type are heavy on strategy, but light on tactical ideas to improve service. Kevin strikes a nice balance between the two.

This is a nice book to read, hold onto, and reference. It makes you think.

This is a handbook that should be on every managers desk. There are so many good points in this little book, that you should read it every six months. Implement the directives and work on the areas in your organization that are most in need of correction... wait awhile and do it all over again. You can use this book as an outline to successful management of anyone in your company (including yourself) that has contact with customers or clients.
Stirtz hits a home run with this one!

This is not just a "how to" book, it's a book that explains why it works and how it works. The stories Kevin Stirtz tells share his experience and his successes thereby making him an expert in his field.

The couple of hours it takes to read this book makes it worth the while. This is a must read for anyone wanting loyal customers.

This book by customer loyalty expert Kevin Stirtz is a short read packed with a powerful punch. Kevin's 21 real world lessons in creating more loyal customers can be easily implemented in your business.

In every chapter you'll find a great tidbit that will make you whack yourself on the forehead and say, "Why didn't I think of that?" The practicality of these tips is what makes this book so great.

If you want your customers to be more loyal to your business, pick up your copy and put it into action today.