"This honest, detailed, and compelling description of the transformation at Harley-Davidson is a must-read for anyone struggling to accomplish organizational change. Teerlink and Ozley provide valuable lessons on how to work cooperatively with employee representatives, and remind us all of the wisdom of the saying, 'technology makes it possible; people make it happen.'"
--Jeffrey Pfeffer, Thomas D. Dee Professor of Organizational Behavior, Stanford Graduate School of Business, and Author of The Human Equation: Building Profits by Putting People First
"Full of practical insights for management, union leadership, workers, and theorists, More Than a Motorcycle documents how Harley-Davidson recovered from a top-down, confrontational, almost bankrupt company to a more cooperative, people-driven industry leader. Teerlink and Ozley objectively present all the spurts, near disasters, wrinkles, and warts of a real turnaround, all the time linking the company's practical actions to many of the most advanced management theories of the time. This book is a rare gem that will stand the test of time, future practice, and theory."
--James Brian Quinn, Professor of Management, Emeritus, Amos Tuck School of Business, Dartmouth College, and Author of Intelligent Enterprise and Innovation Explosion
"More Than a Motorcycle captures the essence of the paradox at the heart of leading change: you must motivate people to demand what, in their minds, they really don't want. A powerful insight very well delivered."
-Watts Wacker, Chairman, First Matter Inc., and Coauthor of The Visionary's Handbook
"A wonderfully educational and well-told story about the transformation of an American icon. More Than a Motorcycle is a must-read for anyone interested in effective organizational change."
-Edward E. Lawler III, Director, Center for Effective Organizations, University of Southern California
"This unique book is surely one of the best I have read on leadership and management. It is inspirational and authentic. Only those with a high view of competence and commitment and a genuine respect for people could have written this book. I thoroughly enjoyed it."
--Max De Pree, Author of Leadership Jazz and Leading without Power
"Finally, a book that tells the truth about organizational change! This rich saga relays the fears, the mistakes, the partnerships, and the successes that show how change really happens. What glistens through is the true journey and its demands on us: humility, learning, community, love, and inclusion of others. I thank Rich and Lee for writing this book and applaud their courage in doing so. They respected us enough to give us the straight story."
-Margaret J. Wheatley, Author of Leadership and the New Science, and Coauthor of A Simpler Way