Most Helpful Customer Reviews
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123 of 131 people found the following review helpful:
2.0 out of 5 stars
Some Love it some hate it, July 6, 2006
The H700, some love it, some hate it. Wherever you fall, a lot of people are talking about it.
PRO's / CON's
It is comfortable and light. / Depending on the size of your face, your cheek may block the microphone resulting in muffled sound.
If you are a lady with long hair that falls over your ear it will get caught in the boom microphone and snagged by the rubber tip as you flip the boom open and closed to answer calls.
Distance is quoted as up to 30 feet / Some phone combinations have distance issues if the headset and phone are not on the same side of your body.
Pairs well with my Motorola Razr V3 and Cingular 8125. / Other phones and PDA's have problems SO your mileage may vary.
The controls are small, multifunction (each button does may things) and are easy to access but hey, they are on the side of your head.
Microphone is Very sensitive / People have complained about wind noise, echoes in rooms, and "Who else is in the car with you ?"
Headset volume is loud, louder than most / Its adjustable so this is a good thing.
The headset lights up in four different colors to show various status (charging, pairing, standby etc) / You can turn off the flashing blue 'dork lamp' but it will come back on after the headset is turned off and on again.
A note a caution
1. This is a young product and the complaints and returns have resulted in two versions (Version A and Version B) of this headset in the market. Version B fixes a number of problems that version A had with certain phones.
2. Distance is POOR compare to other headsets and even other Motorola Bluetooth products. I have changed my headset and Cingular has replaced the phones (Razr V3 and 8125) twice with no improvement. Distance is less than 10 feet with Static and dropped calls. Do not expect to leave your phone in the car and pump gas or get the mail without complaints. Some folks with the Verizon V3C Razr have reported getting better distance but nothing past 15 feet.
3. Motorola gives you 30 days to try and return with refund, However the return shipping is ON YOU. So with shipping / tracking / insurance expect to spend another $5 even if its their problem, and there are problems with this headset.
If its longer than 30 days, you are stuck with it.
I would give it 5 stars for Style, 3 stars for execution, 2 stars for how well it works, and 1 star for their support policy.
Google "Motorola H700 problems", make an informed decision. If you can, try before you buy. $100 May Not buy you the best, maybe just the smallest. I am waiting on Motorola to replace it one last time.
UPDATE
Product was returned and received by Motorola 6/15. A new one was to go out 2 day FedEx.
22 Days later I received it today 7/7, just the headset. NO charger, manual, case, or warranty card.
Dead as a door nail with no charger to check it. After 30 minutes on hold they will now replace the Whole product as ordered and returned #98686H. Would not refund shipping charges. For those contemplating a replacement make sure they send out the latest headset part # SYN1311B.
Remember a company is as the sum of its parts, support 0 stars.
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57 of 60 people found the following review helpful:
5.0 out of 5 stars
Finally! Noice cancellation that works!, May 23, 2006
I've gone through nearly a dozen different models of bluetooth headsets, and this is the best one yet.
The echo supression and noise cancellation features are excellent. I had qualms about getting a headset with such a short boom mic, but I have no problem driving on the highway with the sunroof open. Callers say that can hear me without a problem. High-winds can be a little problematic unless I shield the mic boom, but that's the case whether I'm on a headset or using the phone directly.
Note that I have version B of this headset. I've heard that others with the original version have had problems with sound quality and noise cancellation.
My only complaint is that it seems a bit more fragile than other headsets I've used in the path (like the behemoth logitechs) but so far its stood up to weeks of abuse being tucked into pockets or haphazardly tossed in a backpack.
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39 of 42 people found the following review helpful:
5.0 out of 5 stars
Beware Counterfeit, February 3, 2007
Oh boy have I got a story about the Motorola H700. Wanted two of these to go with our brand new RAZR phones. Obtained two in what looked like genuine Motorola packagin. Turns out that using the Motorola guide to counterfeit items these two ( obtained from two different online low cost discount places) were in fact counterfeit. Working with Motorola we were able to obtain two genuine Motorola H700s.
The counterfeits looked just fine and to the average consumer would never be questioned to be the real deal. The counterfeits are of low quality in actual performance. I am convinced that when you see poor reviews of the H700 it is because they have a counterfeit.
The genuine H700 is a miniature work of art. The R&D Motorola has put into this headset is amazing. The quality of the sound is amazing. It has worked outside in strong winds, in noisy environments, in automobiles, and in nice quiet places and it is absolutely awesome. This is the type of product that makes Motorola a world class outfit. WOW!
The difference between the fake and the real one is like the difference between a 1964 VW Beetle and a Marine Corps F-18. Just not a whole lot of comparisons are available. The old story. You get what you pay for. When you see this selling for $20 on Ebay its a fake and you will be unhappy with the product. If you obtain one from a genuine dealer you will have to pay more and you will end up with the real H700 and you will have a bluetooth headset that you will not believe. Its kind of like you just moved into the modern world.
Just the difference between a H850 which is 4th generation and the real H700 which is 5th generation is impressive. The H700 is smaller, has the newest chip which is actually fantastic, and puts out such sound that even somebody like me with reduced hearing has to lower the volume. Wow!
Get the real one. It is worth it.
By the way this one is a "c" model. Talked with Motorola about the "A" & "B" thing being different for different models of phones etc. They said that was basically hogwash. The letters a, b, c, etc. simply are put on in the order of production. So a "C" is a newer model of the H700 than an "A" of the H700. There may be some advantage to that if changes were made but I don't believe there is any way for the consumer to know that. Buying genuine Motorola is the key. Avoid counterfeits. If you are shipped a counterfeit that you can determine using the Motorola guide I suggest:
1. find the F.B.I. online complaint form and fill it out. The F.B.I. is charged with combating Intellectual Property Rights violations.
2. If it was shipped via the U.S. Postal Service go find the complaint form for the Post Office and the Postal Inspector can get involved. If you are a criminal and you deal in counterfeits you make a mistake shipping that illegal product via the U.S. Postal Service.
3. Contact Motorola. They have a vested interest in having the consumer happy and not complaining about a product that is not even genuine Motorola. They have spent a lot of money in R&D and they are entitled to a profit on that item. They tell me they prosecute when possible.
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