Top critical review
16 people found this helpful
Motorola EX124G Tracfone
on February 3, 2012
This phone has good reception, not as good as the Motorola W376g - the reception champion, but close. It has clear sound quality and good volume, too. It is a feature-rich "dumb" phone, but overall the phone isn't very intuitive. I'm still having problems with the audio features. Somehow, it's lost 3 purchased ringtones, and the media player has trouble finding the music files. I have to work step-by-step with the detailed instructions from Tracfone, and the media player STILL can't find the music files more than once before it loses them again. Aggravating, since I chose this to have a MP3 along with the phone. One thing I absolutely HATE is that, when texts come through, the caller ID function does not work until AFTER I accept/pay for the text, making it impossible to avoid the illegal text ads that try to scam people. Conversely, I LOVE the blacklist function, which enables me to add specific numbers to a block/reject list so that those numbers can't get through again, at least until they change their number. I've called Tracfone about the lacking caller ID, because it's failure to ID texts before payment seems defective to me, but they've said this is unchangeable for this phone. I think it's false advertising on their part - they claimed the phone had caller ID, and texts weren't disclaimed. It costs me money every time these scammers change their phone numbers and start texting again. I was having a similar problem with messages left on voice mail. Since this couldn't be corrected, I had Tracfone reset voicemail, then didn't set it up, which leaves it inactive. Tracfone also changed the phone number to reduce the receipt of illegal ad texts, but they still happen.
Overall, as a basic phone I'm satisfied with call reception, sound quality and volume. The screen is nice and stylus helpful. The rubberized feel of the sides and back are also great - much less likelihood of dropping it. The camera works and takes decent pictures. The couple of times I used the internet, it worked, but was slow. Functions other than basic phone aren't intuitive and some are problematic, such as the MP3. The lapses in caller ID are not acceptable for me. This is the most expensive Tracfone I've ever purchased-it should not be so problematic. Tracfone was unwilling to exchange as defective, but also unable to fix the problems. If it had an MP3, I'd almost go back to the W376g.