Customer Reviews

Motorola V3i RAZR Quad-band Cell Phone - Unlocked

5 star:		(4)
4 star:		(4)
3 star:		(0)
2 star:		(3)
1 star:		(3)

 

 

This phone is really nice. Before buying it I read many reviews. Some were negative and others were positive. I was a little bit worried about buying this phone after all of the negative things I read about it, but I pushed that aside and bought it.

I don't regret it, but I wish that I had researched it a bit more. When I first heard and saw the RAZR, I originally wanted the V3 in silver and kind of wish that I had just bought that one, but only because the V3 qualifies for the protection plan if it were to get stolen or lost. But it IS nice having an iPod on it. Mine holds 100 songs, I expected 50, but was surprised to find that it holds a lot more!

A few cons that I've discovered so far (I have only had this phone since Nov 14th!):

~It really IS slippery, I've dropped it twice, luckily no damage has been done.

~The front of it picks up fingerprints like a magnet. I find myself cleaning my phone all the time.

~The address book can get a teeny bit annoying, so I don't put anyone's emails in there unless I HAVE to. It makes the address book's appearance too cluttered in my opinion. I don't know WHY it wasn't made to include the email with the phone number, name, address, etc in just ONE entry and not several.

~Not a wide selection of ringers. For a hip-looking phone, you would think that there would be many ringtones.

~There is no protection plan on it, well at least for Cingular, I don't know about the other companies. But if my phone gets stolen or lost, I'm **** out of luck!

~The volume could be a little bit better for the headphones, great bass though on them. Also the volume of when you press keys to dial, you can barely hear them, so I can understand people being frustrated of not knowing whether they are actually dialing...but then again, you can always watch the numbers go on the screen. You don't necessarily need to "hear" the numbers being pressed.

As for Pros with the phone, anything that I didn't list as a con is a pro in my book if that makes sense!

I would still recommend this phone, it is a pretty neat little gadget! And listening to a person on the other end is great too and it doesn't sound like a tin can, as some people have said!

Great price and offer. I still wouldn't pass it up. :o)

No doubt about it - the phone looks sweet. The sound on the phone is clear and I seem to have better reception than my last motorola.

Having itunes on here is really convenient. No need to carry my phone and my ipod on short trips. I just use the included headphones (which I think sound pretty good) and jam away. If I recieve a call, the music pauses and I can talk (the headphones have a mic on them). After I'm done, the music comes back on. I thought that listening to music would drain the battery quick, but I had these on for hours at the S.D. Zoo and I had a lot of power left.

True, there is no standard mini jack enabling you to use your own headphones, but it does include an adapter that goes from the phone to a mini jack.

BUT!! The phone is pretty fragile. Cingular won't even insure the thing which makes you wonder if motorola hurried through the testing phase on the phone just to 'get it out.' I've gone through THREE plastic panel covers (or whatever they're called) because they crack VERY easily. This is the piece that covers the time on the front. If you plan on wearing jeans and having this phone share a pocket with your keys - think again.

Cingular DID send me a whole new phone, thinking my first one must have had something wrong with it - and no, the piece has not broken yet. But of course, I'm totally babying the thing now (but still no case for it - why buy a super thin phone if you are then going to pad it all fat with a case?)

If this plastic piece stays in tact, then this will be my best phone yet - if it busts, then well, I'm probably just going to buy another plastic piece.

Hope this helps.

Apparently the Motorola V3i has a reputation of suddenly not working:

[...]

We weren't aware of that when we purchased this phone through Amazon, via Wirefly. We received our phones last week. Yesterday, my husband's phone just stopped working in the middle of a call between his Razr and mine. He hasn't been able to make or receive any calls, he can't check his voicemail through his phone and his phone is basically now a very nice paperweight with some cool ringtones.

It's not the cellular account or phone line, because we switched out the sim cards and his works in my phone, but mine doesn't work in his. The phone basically just crapped out after a week of use.

The instructions included in the box say to contact Wirefly for a Return Merchandise Authorization number within 15 days of activation. I called Wirefly and, after waiting for several minutes for a customer service rep, spoke with a man in India who was really difficult to understand. He told me that, before they could do anything about the phone, I had to contact Motorola and confirm that the phone was defective. Once that was the case, I could contact Wirefly again and they would process a return and replace the phone.

I called Motorola and explained the situation. Another person who was difficult to understand told me that my optins were to:
a. Call Cingular to see if they could do anything to fix the problem.
b. Take the phone to a Motorola store and have them check it over there.
c. Send the phone in to Motorola for repair.

She claimed that the problem should be reparable - despite all the evidence to the contrary that I've seen online. Basically, certain ones of this model of phone just stop working for no apparent reason and have to be replaced.

I didn't think Cingular could do anything since it appeared to be a phone problem and not a service issue. I also didn't want to take the time to mail the phone back to Motorola to see if there was anything they could do to fix it, so I asked for the location of a Motorola store near me. She asked for my zip code and put it in to her search along with a 50-mile limit, and she couldn't find any locations. Mind you, I live 20 miles away from Seattle, but her search didn't find anything and was limited to searching from a specific zip code. She couldn't tell me what stores are in Washington state or even how many Motorola stores are in the U.S.

No matter what question I asked, I would just get rote answers from the answer sheet she was obviously referring to throughout the call. I finally gave up and moved on, next calling Cingular.

Cingular Customer Service was great. They were prompt in answering the call and tried several different things to see if they could fix the problem with the phone. When none of them worked, they transferred me to Tech Support to see if they had any other methods that might fix the phone. When they found out that the sim card still worked in another phone and a different sim card didn't work in this phone, they confirmed the phone itself was defective.

I explained the problem with Wirefly, and the Tech Support Rep offered to call Wirefly while I held and confirm the defective phone so that they would process the return. It took quite a while with both of us on hold before he was able to speak with a Wirefly rep. Once he did that, he brought me back on the line and said he'd squared it away with them and that they would help me with the return.

Unfortunately, shortly after I was reconnected to Wirefly, the rep said she needed to put me on hold to get information and would be back in 2-3 minutes. She came back from hold and said since the phone was brought from Wirefly via Amazon, I had to contact Amazon about the return. She gave me Amazon's phone number.

I called Amazon, and the recording referenced their returns website. I checked it out, clicked through the fields to see what it said about returning the phone, and it referred me back to Wirefly. I was still on the phone with Amazon and got through to a Customer Service Rep with them. She confirmed that Wirefly was responsible for replacing/returning the phone and that they have an agreement with Amazon to do so, and she offered to call Wirefly with me on the line. She tried to make the call, but Wirefly's "customer service" had apparently closed for the day. Now I'm back to calling Amazon tomorrow to try to get this resolved with their assistance.

Basically, Wirefly keeps giving me the runaround because, for some reason, they don't appear to want to replace the phone with one that actually works.

The phone that *does* work is great. We can get service in our house, which we couldn't with our last cellphone provider, and the phone is fun and has lots of great features. And I realize that sometimes certain products don't always work and you might need to return or exchange them. But the frustration we've experienced with a week-old phone and a company that doesn't want to make things right is just ridiculous.

I'd never purchase anything through Wirefly again.

I have never purchased a phone, just picked whichever flip phone was free. This was the first time i paid ($100) for a phone because i am a fan of the razr and when i found out about the itunes version I jumped on it. Im only going to get into the itunes portion since you can read better reviews about the razr on other pages.
itunes
pros: its sweet to have an ipod in the cellphone
ease of use
decent sound quality, both out of the speaker and headphones

cons: 100 song limit
SLOW upload rate from computer, plan on an hour to fill your phone. But I dont change songs much so no real big deal
headphones supplied are not great, must use bluetooth connection, wish it had a headphone jack

so overall i am very happy, cool lil gadget and for $100 I couldn't pass it up. Also the color of the cover is deceptive, its not silver but a cool gunmetal with a slight purple hue which is very nice.

phone seemed to be a knockoff. long pauses from when a key was pressed until the function started. could not make a call even though signal was present

I was looking for a basic phone with a good vibration ring/mode. I owned one of these several years ago and liked it. Well... this time, I wasn't impressed or it could have been the phone itself. The vibration .... not very good! So I returned it and was told that I should go to my AT&T service center and check-out some phones. Which I did... and found the Pantech 2000. It's a great, basic phone with very good vibration mode and many other features. It's nice to be able to get this unlocked phone and not have to re-up my service plan to do so!

In every way, a really bad quality product. In the description was a complete cell phone set with accesories, but when I recieved it each piece has low quality to be a Motorola brand new product for the price. I am really dissapointed with the purchase, specially with the batteries that doesn't work properly.

I have always liked RAZRs so I bought a new one. The phone arrived after about a week and was brand new in a box. It came with a charger, hands free, and other accessories. I was happy. I changed it over to work with US service and it is working great!

Keith

Avery good cellphone. Was delivered on time . I will always buy from Amazon.com as they sell 1st class products at very good prices. Keep up your very good work Amazon

Bought the phone and activation from Amazon. The phone was free and I received it in two days. The network has better coverage than Verizon, Sprint or Virgin ( Marin County California, north of San Francisco )

The phone can be easily modified, which I've done to make the Bluetooth earpiece and iTunes wired earpieces louder. There are much more extensive mods you can do and great web sites that lay out how to mod this phone.

iTunes works great, I can put as many songs on it as I want, though I'm limited by the 500meg card, which came with the phone.

The phone is solid and well constructed, Bluetooth works great, syncing ( Mac ) works great. Voice dial through the Bluetooth earpiece works great. Made customized ring tones in iTunes on my mac, love this.

The menu's are not the most intuitive or logical, but this is no major drawback, as they are 'figureoutable'.

The free phone, of this quality, combined with rollover minutes and Cingualar to Cingular free minutes ( unlimted and most of the people I talk to are on Cingular as it turns out ) makes me a very happy customer.