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ARRIS / Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem - Retail Packaging

3.8 out of 5 stars 448 customer reviews
| 25 answered questions

List Price: $104.99
Price: $79.99 & FREE Shipping. Details
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Sold by PRESTIGE DEALS WLDWD LLC and Fulfilled by Amazon. Gift-wrap available.
  • Enter your model number above to make sure this fits.
  • Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm
  • Internet download speeds up to 38 Mbps and upload speeds up to 30 Mbps based on your Cable provider service
  • Wi-Fi Router - 802.11g (backwards compatible with 802.11b) and single 10/100 Eternet port
  • Front-panel LEDs indicate status and simplify troubleshooting
11 new from $50.00 29 used from $10.00 1 refurbished from $18.99
$79.99 & FREE Shipping. Details In Stock. Sold by PRESTIGE DEALS WLDWD LLC and Fulfilled by Amazon. Gift-wrap available.

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  • ARRIS / Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless G Cable Modem - Retail Packaging
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Technical Details

  • Brand Name: Motorola
  • Model Number: SBG901
  • Connectivity Technology: wi-fi, rj45
  • Data Link Protocol: ieee_802.11b
  • Item Display Weight: 1.55 pounds

Product Description

Downloads 100 times faster than 28.8Kbps analog phone modem802.11g wireless and 10/100 Base-T Ether connectivityWidely accepted by North American cable operatorsSupport for up to 16 service IDs (SIDs) allows for future enhanced featuresSecurity features including WiFi protected setup (WPS)Access and legacy 64-bit and 128-bit wired equivalent privacy (WEP) encryptionOne RJ-45 10/100Base-TX auto-sensing work LAN Data transfer rate: 38Mbps downstream 30Mbps upstream

Product Details

  • Product Dimensions: 9.8 x 7 x 3 inches ; 1.5 pounds
  • Shipping Weight: 1.5 pounds (View shipping rates and policies)
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B002M3SJ6U
  • Item model number: SBG901
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (448 customer reviews)
  • Amazon Best Sellers Rank: #21,464 in Electronics (See Top 100 in Electronics)
  • Product Warranty: For warranty information about this product, please click here
  • Date first available at Amazon.com: August 18, 2009

Customer Reviews

Top Customer Reviews

Installed the SB901 wireless cable modem with Comcast ISP in the Bellevue region, and struggled with it for a month. Two laptops, one running Windows XP, another running Windows 7, would sporadically lose wireless Internet connectivity on almost every session (every day). The wireless access point would remain connected to these laptops, but Internet access would fail. Restoring access involved 'kick the box' measures like re-booting the laptop, or disconnecting from and reconnecting to the wireless access point (no real idea what was restoring access). A Mac OSX laptop seemed to fare better for reasons unknown -- but this is not an endorsement of OSX over Windows (we use everything).

With a little quick & dirty research, found the following (which you can take with a grain of salt):

(1) Some users of Motorola products that combine both cable modem and wireless router functionality (such as the SB901) report having wireless connectivity issues (see the 1 and 2 star Amazon reviews for this product - you can also find similar reviews for other Motorola combo products).

(2) Unsubstantiated rumor: Motorola has a reputation for making excellent cable modems and mediocre wireless routers. Linksys and Netgear have a reputation for making excellent wireless routers, but not so good cable modems. Hey, it's a rumor, so nobody should get bent out of shape over this.

(3) More unsubstantiated hearsay: Products combining cable modem and wireless router functionality in a single unit tend not to perform as well as separate, dedicated products. Dedicated, separate products make technical support and diagnosis of connection problems easier. Separate products also enable the customer to choose best-of-breed solutions from the best vendors.
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25 Comments 185 of 193 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Verified Purchase
Never have bothered to write a review before but maybe this will help someone. You know how reviews usually go, half the people love it and half the people hate it and you still have to flip a coin. Anyway, hating to rent anything I bought the SBG 901 to replace Charters SBG 941 which was doing a fine job running download at 10 to 13+ Mbps and upload at 3+. The unit never dropped me off the net requiring a reboot. The SBG 941 is apparently not available to consumers but I had read in one of the reviews the SBG 901 was a consumer version.

Anyway, for a non geek type the setup was easy, install the disc, follow the screens and finally call the provider with the MAC address. Ok, I'm up and running but have lost speed. Several days later speed is half of what I had and I'm getting dropped off the Net and having to reboot the router several times a day.

Had decided to send it back but then thought maybe I can get tech support from Motorola. Can't find a number on line but Amazon has it. 847-523-5000 Motorola tells me that the SBG 901 will do everything the SBG941 would do with performance. The problem may just be that that I have to try another channel on the router. (it has 11 channels) Great patient support guy who showed me how to get into the router and change channels. He would have stayed on the phone with me but once I understood what we were doing I said thank you and good by. Spent about a half hour changing and speed testing all channels. Am now back to running the same as the Charter rental unit and not being dropped off the net.

If you want to try it yourself the router address is 192.168.0.
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1 Comment 65 of 67 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Purchased yesterday and set it up without any problems. It is now compatible with Comcast. This was an issue previously, but Comcast has now certified its use. Performance is great and very convenient having build in wireless, no need for a separate router, especially if you are mostly wireless, which my family is. I also ran several speed tests and got up to 20Mbps download and 3.4Mbps upload. Very pleased and a dramatic improvement from my older Comcast supplied Scientific Atlanta Modem. Highly recommended!!
5 Comments 73 of 78 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I toiled away for months with a terrible internet connection using this device. I tried countless solutions and was on the verge of buying a new device until I came upon the following solution that very quickly fixed my connection issue:

1. Type 192.168.0.1 into your browser. Hit enter. You will be taken to the SBG901 modem/router's home page.

2. Log in to the Motorola page using "admin" as your name and "motorola" as your password.

3. Click on the firewall link at the top of the page.

4. De-select the "IP Flood Detection" option near the bottom of the page.

5. Problem solved!

Apparently, the IP flood detection causes dropped data packet rates. This essentially means that when you go to a new web site, only some of the data you request is returning to you. So your connection is terrible as a result. Removing IP Flood Detection solves this. Apparently, unchecking it does not really affect your browser security. You can google IP Flood Detection if you are wary of this.
6 Comments 44 of 46 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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