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  • Motorola SURFboard SB5101 DOCSIS 2.0 Cable Modem - Non-Retail Packaging (Brown Box)
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Motorola SURFboard SB5101 DOCSIS 2.0 Cable Modem - Non-Retail Packaging (Brown Box)

1,496 customer reviews
| 173 answered questions

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  • When connected to a DOCSIS 2.0 or 3.0 cable network, capable of up to 38Mbps down and 30Mbps upstream Internet speeds.
  • Specially designed architecture-allows for future upgrades
  • Requires Cable Internet Service. Compatible with major U.S. Cable Providers. Contact your ISP to verify compatibility.
  • Front-panel LEDs indicate status and simplify troubleshooting
  • 10/100 Ethernet port to connect with router or computer

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Technical Details

  • Brand Name: Motorola
  • Model Number: 515290-087-00
  • Hardware Platform: PC
  • Form Factor: Adapter
  • Connectivity Technology: Wired
See more technical details

Product Description

Product Description

Get to your favorite Web sites quickly, download graphics with unbelievable ease, and enjoy real-time interactive PC gaming and expand console gaming with broadband Internet access from the cable modem market leader-Motorola. With the next-generation SURFboard SB5101 cable modem, you're compatible with today's broadband Internet-and ready for the future, too. When your cable service provider upgrades to a DOCSIS 2.0 network system, you'll surf the Internet at as much as 30 Mbps-3 times faster than earlier modems! With Ethernet and USB connectivity, installation couldn't be simpler. A convenient stand-by button provides hassle-free security by disengaging from the PC without disconnecting from the cable network. Troubleshooting is a breeze too, thanks to front panel status indicator LEDs and an online diagnostics page.Once you've experienced broadband powered by Motorola, you'll never want to go back to dial up again! Get onto the cable pipeline today with the powerful, convenient, flexible and simple to install SURFboard SB5101 cable modem.

From the Manufacturer

Get to your favorite Web sites quickly, download graphics with unbelievable ease, and enjoy real-time interactive PC gaming and expand console gaming with broadband Internet access from the cable modem market leader--Motorola.

With the next-generation SURFboard SB5101 cable modem, you're compatible with today's broadband Internet--and ready for the future, too. When your cable service provider upgrades to a DOCSIS 2.0 network system, you'll surf the Internet at as much as 30 Mbps--3 times faster than earlier modems!

With Ethernet and USB connectivity, installation couldn't be simpler. A convenient stand-by button provides hassle-free security by disengaging from the PC without disconnecting from the cable network. Troubleshooting is a breeze too, thanks to front panel status indicator LEDs and an online diagnostics page.

Once you've experienced broadband powered by Motorola, you'll never want to go back to dial up again! Get onto the cable pipeline today with the powerful, convenient, flexible and simple to install SURFboard SB5101 cable modem.

Convenience Features

  • Always on, always connected
  • Installs easily in just four steps
  • User-friendly online diagnostics page
  • No additional software required
  • Slim vertical design saves desk space

Versatility Features

  • USB or Ethernet connectivity--simplifies installation, enhances versatility
  • Supports up to 63 users

Performance Features

  • Capable of downloading up to 100 times faster than traditional 28.8k analog phone modems
  • No telephone line needed
  • When connected to a DOCSIS 2.0 cable network, capable of up to 30 Mbps upstream capacity — that's 3 times faster than our previous models
  • Real-time gaming access
  • Specially designed architecture--allows for future upgrades

Security Features

  • Top-mounted stand by switch--disconnects the USB and Ethernet connection to the computer without disconnecting the cable modem from the RF network

Certification

  • CableLabs DOCSIS 1.1 and 2.0 Certified

Compatibility Features

  • Windows 95/98/2000/NT/Me/XP
  • Macintosh OS8 or higher
  • Unix
  • Linux
  • Supports standard Internet software

System Requirements

  • Minimum 486/66/ (Pentium processor preferred) or Macintosh-compatible CPU (Power PC)
  • Operating systems such as: Windows 95/98/2000/NT/Me/XP; Macintosh OS 8 or higher; and Unix
  • CD-ROM drive
  • 10/100 Base-T Ethernet or USB connection
  • Check with your local cable provider for DOCSIS high speed data service

What's Included

  • SURFboard SB5101 cable modem
  • USB and Ethernet cables
  • Power adapter
  • Installation CD-Rom with USB drivers
  • Quick Start Guide



Product Details

  • Product Dimensions: 6 x 2.3 x 6.2 inches ; 1.5 pounds
  • Shipping Weight: 1.5 pounds
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • ASIN: B000JV9LUK
  • Item model number: 515290-087-00
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (1,496 customer reviews)
  • Amazon Best Sellers Rank:
  • Product Warranty: For warranty information about this product, please click here
  • Date first available at Amazon.com: April 28, 2009

Customer Questions & Answers

Customer Reviews

Most Helpful Customer Reviews

321 of 337 people found the following review helpful By H S on August 22, 2007
Verified Purchase
As an FYI, Amazon has this product listed 3 different ways as "Motorola Surfboard Broadband Cable Modem SB-5101" and as "Motorola Surfboard SB5101 Cable Modem" and as "SURFboard Cable Modem". All are listed at 3 different prices, too!

I did a little bit of homework, and the Motorola seemed to have good reviews. This product is supposed to be the same in function as the SB5120 except that the SB5101 uses a slightly different chip set.

I chose to buy a cable modem so that I could replace the rental unit from the cable company. Make sure your cable company supports this cable modem before buying!

For my setup, I have my cable service from the evil Comcast, my cable modem, and an older Linksys wireless router. The day my Motorola cable modem arrived, I took it out of the box, glanced at the Quick setup guide, and plugged it in. I called Comcast, navigated through their Byzantine automated phone menu system, and read off the MAC ID to the tech services person. He did some stuff on his end to first recognize the new cable modem. Then he had to do some other configuration on his end because of the router. Once that was done, viola! We've been using the cable modem for the past week or so without incident.

To me this is the best kind of electronics product. It takes ~30 sec to hook it up, and once it's done, you can forget about it. It took longer to open the package (and much longer on the call with Comcast) than it took to hook it up.
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166 of 173 people found the following review helpful By Senior on April 25, 2009
I bought the Motorola Surfboard 5101 a couple of weeks ago on Amazon. Think they must have gotten a new vendor because the price was about $15 cheaper and there were hundreds of reviews for this cable modem.

I just wanted to point out some things that I picked up from the other reviews. I am a Comcast customer and I wanted to avoid paying the $3/month rental charge for their RCA modem. When I connected the 5101 even though I had all green lights I still had no internet connection. That is because you have to call Comcast and tell them your new MAC ID number that is shown on the modem. This is not pointed out anywhere in the instructions. The Comcast tech did not ask for my serial number. After a few minutes he made the change and said everything was OK.

I rebooted the modem and computer but I still could not connect to the net. I remembered from other reviews that it takes about ten or fifteen minutes for the change to take place. After 15 minutes I rebooted everything and I had my internet connection.

Also there is no mention that the 5101 works with Vista. Thought I might have to download some drivers but I didn't. It works just fine with Vista.

After two weeks the 5101 modem has been working with no problems. I do use that Standby button when I am not connected to the net just because all those green lights are a distraction.

Hope this helps.
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99 of 107 people found the following review helpful By DKT on November 30, 2007
Verified Purchase
I have been a Comcast high-speed Internet customer for about 5 years. The modem Comcast provided as part of a package deal was a Motorola Surfboard 4100. About 4 months ago, I noticed that I was getting barely more than 1/2 the speed I was paying for, which was 6Mbps. I complained to tech support. They sent a technician out and within 3 sec. after walking into my office, he said, "Oh...I know exactly what the problem is; you have an 'end-of-life' modem. You need to upgrade to a 2.1 DOCSIS modem, and I would recommend a Motorola Surfboard as one of the best." So I got on my favorite shopping site, Amazon, and bought one. Not only did it work perfectly from day one, my average download speed on Speakeasy.net is ~22Mbps -- almost 6 1/2 times what I was getting with the old Surfboard -- and the upload speed increased from ~364Kbps to ~1.6Mbps.

Would other brands do as well? Probably, but I stuck with Motorola because the last one was 100% reliable; never had a problem. The only reason it was not delivering the speed is because Comcast's system had changed and the old modem's software could not keep up with it. I also like the fact that Motorola moved the standby button to the top where it is more easily accessible. I have a new Vista computer and have to put the modem on Standby after putting the computer to sleep, because (not sure why) Internet activity tends to wake it back up.

I found it disappointing that Comcast apparently does not alert its customers when their modems are obsolete. If you're having a similar problem, check with your ISP. If you need to upgrade your modem, I highly recommend this one.
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121 of 136 people found the following review helpful By Dawn Tarin on April 22, 2007
We just ordered th SB-5120 from Fry's, and they sent this model instead. The SB-5101 has almost identical specifications, just the case is a little different, and I guess the 5120 includes TurboDOCS software. We previously had an old Toshiba, which has given stellar service for 5 years, but we decided it was time to replace it before it failed. The Motorola Surfboard was very easy to install, just plug in the ethernet cable to the router (or to your PC), connect the coaxial cable and plug in the power. There is no need to install software or drivers unless you want to use a USB connection. We also had to call Cox Highspeed Internet to give their tech support the new serial number and MAC address of the new cable modem (the Cox website neglects to tell you this step). That was the hardest part of the whole process - it took about 20 minutes, taking into account resetting and rebooting the system at their request. I am not sure that this modem is any faster than the old one, but we have a low signal on our line to start with.

Overall it was very easy to set up and has been fast and reliable. It plays nicely with our router, and has caused no problems in constant daily use on a home network with 4 computers.
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