Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup

by Motorola

Product Details

• Product Dimensions: 12 x 4 x 10 inches ; 5 pounds
• Shipping Weight: 14 pounds
• ASIN: B000TKHW5M
• Item model number: SBV5220
• Average Customer Review: 3.3 out of 5 stars  See all reviews (15 customer reviews)
• Amazon Best Sellers Rank: #519 in Computers & Accessories (See Top 100 in Computers & Accessories)
• Date first available at Amazon.com: July 12, 2007

Product Description

Latest on the agenda is the Motorola SBV5220, a combination modem and phone adapter, equipped with an integrated Lithium-ion battery back-up, providing up to eight hours of battery back-up in the event of a power outage in the home. The SBV5220 serves as a single device connecting customers to their digital voice and high-speed Internet services. The SBV5220 can power up to two phone lines in the home using standard RJ-11 connectors. The eMTA can connect to a computer through either a 10/100Base-T Ethernet or a USB data port.

Customer Reviews

Most Helpful Customer Reviews

54 of 61 people found the following review helpful:

3.0 out of 5 stars Comcast does not allow you to use it with Digital voice, October 8, 2007

By 

J. MacNeil (Whitman, MA USA) - See all my reviews
(REAL NAME)   

This review is from: Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup (Electronics)

I purchased one of these modems and Comcast would not allow me to use it with their digital voice service. I filed a complaint with the better business bureau, but again was told by the vice president of the digital voice division that it cannot be used even though they installed the same modem for me to use their service.

Comcast is working with Motorola to come out with self install kits so you cannot use your own EMTA unit until that process is completed.

15 of 15 people found the following review helpful:

5.0 out of 5 stars Great product, Comcast compatible, October 7, 2011

By 

Chris - See all my reviews

This review is from: Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup (Electronics)

Bought this eMTA modem (for use with digital internet and phone) after Comcast told me I would be charge a $7/month rental fee automatically for using theirs. They said that this modem was not sold anywhere, but that if I found one that was compatible, it would work and the fee would be waved. When the installation technician (a contractor who is not an employee of Comcast) came to set up my phone and cable, they hassled him about the modem, but he was on my side and made it work.

According to Comcast's website, there are only SOME geographic areas where they allow you to use your own eMTA modem, but they do not say what those areas are (I am in the Northwest - Seattle area). I suspect that if you have an installation technician who does not work for Comcast, you will have no problem getting this thing to work for you.

Another note - the thing looks and feels big and bulky, so if something "sleek" is what you are looking for, this is not the modem for you. Integrated battery back up is great - if the power goes out, you will still have phone service.

11 of 11 people found the following review helpful:

3.0 out of 5 stars Motorola modem, October 29, 2010

By 

Jay - See all my reviews

Amazon Verified Purchase

This review is from: Motorola SURFboard SBV5220 Digital Voice Modem with Integrated Battery Backup (Electronics)

I had to return the modem back to the seller as Comcast would not allow me to use the modem I purchased online.