Customer Reviews

Motorola RAZR V3 Unlocked Phone with Camera, and Video Player--International Version with No Warranty (Cosmic Blue)

5 star:		(19)
4 star:		(13)
3 star:		(3)
2 star:		(0)
1 star:		(15)

 

 

Nightmare! Multiple Fraudulent misrepresentations.

Cellphone and manual are in French [can also be Chinese language], charger is European plug [cannot be used]. Merchant lied that Amazon would not allow changes on their site [False according to Amazon].

Paid $12.95 for expedited 1-3 day delivery, but got confirmation that delivery would be 4-9 days. Arrived in 6 days.

I gave bad rating and seller left message on my voice mail asking me to change rating, but left no phone # to contact[again bad customer service].

I complained in email to Amazon who sent me merchant's phone #. However, merchant supplied Amazon with wrong # so I could not contact manager except by email. I notified Amazon of wrong merchant phone # [Amazon got right # for me].

I contacted Merchant by phone and he was rude, talked over me so that I could not get answers to questions, then he hung up on me.

Merchant stated that all his customers had same problem so it was no big deal...customer could just 'download' an English version of manual, said sometimes cellphone comes in Chinese language...these are meant for overseas use.

Merchant made no offer to reimburse, and stated Amazon would not allow him to change misleading info...he just attached his add to Amazon's site. This is false and this merchant cannot be trusted.

My business has suffered for a week with this nightmare merchant's lack of responsibility and fraudulent misrepresentation.
Jack

I purchased a Black RAZR V3 a month ago for my wife. Great service from Amazon, great phone from Moto.

I decided to get another one just like it for myself a few weeks ago. But when it arrived, this one had poor reception compared to my wife's; 1-2 bars vs. 5 bars side by side. I googled the software version on the phone and discovered I had received a model V3R not the model V3. The V3R is a European model that supposedly cost less to make (I haven't confirmed this). But I then looked at the package, and sure enough the model was a V3R. (They look identical, although there are some differences in menus due to the software/firmware.)

So I returned the phone and ordered a Blue V3 unlocked; figured a different color would reduce the chances of just getting another V3R. When I got the Blue phone it was obvious the phone had been used: the package wasn't sealed; part of the protective plastic was missing; the Moto Tools CD and USB cable were missed; the earpiece was missing.

The reception was just as bad as the previous one I had returned. (I think I know why, but it's too long to get into; bottom line while my wife's phone locked onto the strongest signal available, the other two dropped off to another tower with a weaker signal.)

Conclusions: The amazon service is great: delivery was very quick, and it's easy to return the product. The main reason I purchased from amazon is that I know it's easy to return a product. On the other hand, right now getting an unlocked RAZR from amazon seems a little risky, since I'm only batting 1 for 3.

I haven't decided if I'm going to try again or not.

I work for a very well respected cell phone company, and I purched this phone from this very page back on May 2, 2006. Being unlocked, I can use any company's SIM I need to. While the reception is not tuned for my particular network, I have yet to miss a call, and it is simply the nicest feeling, holding, fliping, opening, using phone ever, and I test over 40 phones a year.

I have had this phone for a number of months now and it works the best of any cell phone I have ever had! I get better signal with it than anybody else with any other phone. I bought this cosmic blue phone and a magenta (for my awesome daughter) and they both get incredible reception, even in fringe areas. We live in a rural area and cell phone coverage is not always very good but these phones shine. Much better reception than the Motorola V400 and V600 (which were good phones). Amazon was prompt in sending these phones and the prices were the best. So nice to just slip the sim card in and turn the phone on and all was working!

After about six months the phone would no longer charge. After calling customer service I was instructed to mail it to them in a very specific way that cost me about twelve dollars. I was told 14 days was the longest they would keep the phone. After 21 days and countless hours on the phone during which time they could never find the phone they overnighted me back the phone untouched in a flimsy paper mailer and told me that it had water damage. The phone had no water damage, they simply never entered the phone in their system, did not want to do what they were supposed to do and overnighted it back to me to save themselves. Please think long and hard before purchasing anything from Motorola they will not support their warranty.

The blue razr is defective. It would not pick up any kind of signal. I sent it back to them at my expense and they sent me an email later saying that the manufacturer is recalling them.

I adore the RAZRV3. It went beyond every expectation I had. I had a bit of trouble getting it to connect to the internet and download things because of the unlocked status, but as long as you have competent technicians, they can help you with that. The camera quality is good, the graphics are amazing, the sound quality goes far beyond most of the cell phones I have owned.

Purchased this phone in May, 2006. Less than one year later, it ceased to function (would not hold a charge). Purchased replacement battery, that did not fix the issue. Called Motorola to send to them under warranty claim (manual notes a one-year warranty) and was told (after they looked up the serial number) that the item was not manufactured in the US and it is not covered under a Motorola warranty! SPEND THE EXTRA MONEY AND BUY A WARRANTEED ITEM!

The phone as a whole is wonderful. The color is as unique as the phone itself. Blue ones are rare and i get compliments all the time. Do realize the reception of this phone is sub par of industry standard. Yet it makes up for its flaw in style and features.


Invest in one and you'll agree its worth it. Make sure service is available and talk to people that have the service to see which carrier provides best service. Overall great phone!!!!

Please be aware these 'unlocked' phones are 'grey market', which means they are not made for the North American market and Moto will not honor warranty claims on them. This accounts for the variances in color, the Chinese characters on some phones, and the packaging being different from phone to phone. Usually these should include the Phone Tools, USB cord, charger and earpiece. I got my black V3r through a large online auction house ;) and it included a nifty black leather case. There is an active 'modding' community online that provides tutorials on updating the firmware on these, if you get one with Chinese characters but like the color and so on. You will need a mini-to-standard USB cable (a camera one will often work) and some software downloads in order to do this.