Customer Reviews

Motorola W490 Phone, Heather Grape (T-Mobile)

5 star:		(0)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(1)

 

 

The Motorola W490 is a great phone....until it breaks. This has happened to me twice and the problem is exactly the same.

After using the phone for 10 or 11 months, the keypad goes haywire. Flip the phone open and suddenly it will start dialing numbers at random or making menu selections, all without you pushing anything. Or you could be in the middle of a call and suddenly the phone will self-dial numbers at random, totally drowing you out with key tones and effectively ending your call.

When this happened the first time, T Mobile replaced the phone because it hadn't been quite a year, so I was still under warranty. Again, everything about my new phone was great....until the very same problem happened again after about 10 months.

So I'm on my third phone now! Since experiencing this problem, I have read other reviews across the Net saying that the W490 barely lasts a year, if you're lucky.

I give it only 1 star because although it's a good phone when it works, it doesn't work as long as it should. Breaking down after just 1 year is pathetic, and to make matters worse, that's exactly when the warranty expires.

this is the only kind of cell phone ive ever owned.

pros- my fav color, good for texting, i like the overall layout, takes decent pictures, does a good job recording sounds and images.

cons- this is either my 3rd or 4th of this same kind within about a year and 3 or so months. and i'm about to get another one. the phone tweaks, it is obsessed with the number 8, it just randomly press 888888888 on its own, whether im on the phone or not. this has happened a number of times and on each of the phones i got.
i HATE that if i dont press a button within litterly 18-20 seconds, the screen blanks out, which sometimes makes it hard if im reading a text or looking at pictres. right now the problem is that it deleated the pictures in the myfaves, and is "removing" and "inserting" my memory card by itself, (the card isn't litterly moving, the phone is just saying it is) so therefore i can't look at anything on my memory card

bottom line: i like this phone, but its annoying that it doesn't last as long as i like, if you get this- GET INSURANCE, i did, and thats the only reason i keep getting this phone, but they do offer some other choices if i change my mind