Customer Reviews

i275

5 star:		(2)
4 star:		(3)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

The nextel i275 phone has everything that most cell's have, however I have yet to have a phone as relible as this. The battery last's longer and it seems none of my calls ever get interupted by static or a dead tone. I love it, don't know what else to say, its just a surperior quality cell phone, 5 stars to motorola!

I just got this phone the other day and boy does it work good! The camera's great and Nextel has awesome reception. Usually Nextel is known for having the more "clunkier" and "larger" phone, but this phone is great especially for someone who just likes to stick their phone in their pocket. Buy this phone and you'll clearly see why I rated this phone with 5 stars!

I got the i275 for my wife about 9 months ago, and it has performed very well.

Cons: Camera is not the best, but if you want a digital camera, buy a digital camera. If you want a phone, buy a phone.

Pros: Nice sized candy bar phone; Easy to read color display; Excellent call quality; Good speakerphone; Pretty durable - she's dropped it enough to know; Direct Connect feature.

Overall, my wife likes this phone. We also think highly of NEXTEL's coverage and customer service. The story of how I got the phone illustrates NEXTEL's reasonable customer service. I ordered the phone, then decided that it was a little pricey, so I took it back to the store from which I ordered it (on the 13th day of the trial period) only to find it closed during its posted hours. I called NEXTEL and told them the situation, that it was Friday, and the store would not be open over the weekend. The helpful rep took the phone number of the store, called, confirmed the hours (which were on the store's answering machine), then came back and apologized and took all the charges for the phone off my account. On top of that, she told me that since there was no way to return the phone to that store until after the 15 days were up to go ahead and keep the phone, since the store could not take it back. I was flabbergasted and impressed at the same time!

As far as dropped calls are concerned, it almost never happens, in fact, I dropped many more calls with my previous provider (Verizon) than with NEXTEL. Make sure you check coverage before you sign up with any provider. Go with the one gives the best coverage where you live, work, or travel. If NEXTEL covers your area well, don't hesitate.

I had been very happy with my Motorola phone until the battery started losing its charge within a day, even when the phone was turned off. The friendly but incompetent customer support kept me on the phone for an average of 40 minutes for the repeated calls trying to figure out the problem. After the phone had finally been sent to their technical service center, they returned it to me that the phone was irreperable "due to customer abuse." I have done nothing to that phone that could have caused any damage (unless using it to make phone calls counts as "customer abuse"), but got the same comment, without explanation after I had sent the phone in for a second time for reevaluation. It seems that Motorola is just trying to get out of fixing or replacing the phone free of charge under warranty. You'll be fine with a Motorola phone as long as it works. After that, you're on your own.

This phone is awesome. I love it...the only thing that would make it better is a longer battery life. It barely last compared to other phones i have but the features and quality of this phone are awesome.

Overall the phone functions well. It has many features and is easy to read, hold, etc. My biggest complaint is that there is no alarm clock feature. The camera is not the greatest, but it IS primarily a phone, not a digital camera.

My problems with nextel did not stop when I canceled my service. I will get to the problems with the service. When I went to get a new phone a day before my contract expired, I of course wanted to keep my number. So as I went to get my Cingular phone (highly recommended), I had the old number switched to my new number. Today, I get in the mail my nextel statement for the month with a $200 early termination even though I had not canceled my service, but had simply got a new phone and switched my number over. This was on icing on the cake after 2 years of absolutely amazingy bad service from nextel. In my town, not a small town by any means, there are very few places that have any service. In the largest subdivision, you cannot get service anywhere. I constantly get comments from people trying to reach me that get the classic nextel line...Please hold while the nextel subscriber you are trying to reach is located. Most of the time I would not even recieve incoming calls, calls would go straight to my voice mail. Not only would I not get the calls, but often I would not even get the voice mails until days or even weeks later. When I did actually take calls (and call out), I cannot count the number of times I've had my call dropped. I recieved so many different error messages sometimes I wonder if they just spend all their time at nextel thinking of different error messages to program into their phones. That brings me to the selling point of nextel, the famed and well-loved direct connect feature. This is an absolute joke. Direct connect only works MAYBE half the time I tried to use it. Even then, in the middle of the conversation I would be greeted by the loud beep of my phone telling me I wont be talking to that person anymore. Of course, I would expect nothing less from the nextel network. Text messaging with nextel is next to impossible. If it did not take hours to send or recieve a message, it took days, or maybe didn't even come at all. The internet access was fine, it the rare instance that it worked. Of course, when you don't have service, you don't get the internet access either. I was constantly getting the message "network not available". Calling and trying to complain to nextel is futile. Trying to get through to customer service takes forever and once you get through they do nothing. My experience with nextel has been nothing short of a disaster and I write this trying to warn anyone considering nextel. Stick with Verizon or Cingular and you will be much happier in the end. Don't make the same mistake I did.