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3 of 3 people found the following review helpful
on April 2, 2013
Seriously buy a different AT&T DSL router. This one drops DNS requests and WiFI connections randomly requiring you to restart the modem every single damn time. It's like this software never went through QA. Or consider another Internet provider. There is no firmware update and the workarounds are ridiculous. Save your $100. Seriously $100 for a piece of junk. It can't even download a map of the Kessle run in however many parsecs that would take.
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2 of 2 people found the following review helpful
on December 28, 2013
re iewing this modem is an act in futility, as ATTM has insisted on renewing their unfortunate partnership with Motorola despote overwhelming evidence that the modem does not work. The modem firmware, a support agent admitted to me when I first signed up for Uverse, drops connections if they don't load fast enough, which results in a 2902 error code. If you are willing to purchase a second router, you can with some skill put the nvg510 in "bridge.
The modem/router combination occasionally drops connectivity intermittently or for longer periods of rime. I have a second ATT rrouter at my home after losing wi-fi connectivity for three weeks (it was reported immediately, but att dropped the ball)
Even when it wosked, sprakeasy.net dignnostics reported speeds as low as .01 mgps.
Support can be very good, but there's not much they can do when they have a bad product to work with. The voice activared system, on the other hand, is one od the worsr I jave ever encointed. ( solution:shout "agent" into the phone until you are transfered. Then demand politely to be transferred to tier 2 service or onshore service.)

I am waiting for an alternative carrier to enter npmy neighborhood, so I can drop ATT forever.
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2 of 2 people found the following review helpful
on June 11, 2014
The fact that AT&T forces this hardware on it's customers without regret, in my opinion, is a bold statement that AT&T could give a rat --- about their customers. The configuration is INFURIATING, the wireless range is LITERALLY not more than 20 ft - if more than one device is using the internet, forget about it. I have called multiple times asking for alternative hardware and not only expressing my issues but highlighting the fact that with every forum post, every review out there - NO ONE likes this hardware and almost everyone has the same problems - especially gamers with the very horribly done NAT settings - they could not care less. The tech support is just as infuriating as the hardware itself. You will be convinced that if you are not talking to an actual moron, they are quite aware of the problem and are purposefully beating around the bush. They offer absolutely no alternative. AT&T is literally our only option for internet here - as soon as someone steps up in the market I am through with this tyrant of a company.
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4 of 5 people found the following review helpful
on December 30, 2014
AT&T has finally made the fiber optics technology available in my area and I had it installed. Before having it installed, I read several reviews on the technology and on what type of modem I would need for best service. I found that the Motorola NVG510 is the only modem AT&T makes available. I found all of the bad reviews on this modem. I also found that there was a work around for using this modem as a pass through so that you could use your own router. So I ordered the service thinking I was going to have to buy another modem.
The service tech came out and installed my service (using the NVG510) eight days ago. To my surprise I have not had any problems with it. I choose the 12 Mbps plan and I am actually getting speeds higher than that. I have tested it several times and my speed is over 13 Mbps. There has been no dropouts. I had one problem. One of the computers on my network would connect to the WiFi but the browser would not connect to the internet. I found what was causing this problem by searching the internet. The problem was in the set-up on a computer running Vista.
I can only assume that AT&T has fixed the timeout problem that everyone else has been having. Of course I have only been using it for eight days so I suppose that the problem can still popup later. If it does I will post it here. But for now I could not be more satisfied.
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2 of 2 people found the following review helpful
on December 20, 2012
I have not had a single problem in four months with this modem. Set up was easy, although you do need to logon to the AT&T website initially to register the modem on the AT&T network. My Cisco EA4500 drops at least 5 times a day and doesn't reach the back bedroom. This Motorola modem drops only about once a week and has no trouble reaching anywhere. The only thing I don't like is that the menu says "WPA" when in reality it's WPA2.
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2 of 2 people found the following review helpful
on December 26, 2012
I have been having the same problems outlined by the other 1 star reviewers - DNS errors, disconnects, resets. This U-Verse router is total garbage. Hard wired DNS addresses, SLOW "G" wireless instead of "N" which has been widely deployed for the last 2+ years. Doesn't play particularly nice with my AirportExpress. UGH - wish I would have read around in advance and insisted on the better options when AT&T forcibly transitioned me from "regular" DSL to U-Verse.
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2 of 2 people found the following review helpful
on December 21, 2012
Like everybody else that owns this modem, I get the redirect.ha all the time.

I asked AT&T UVerse to send me another model, hopefully that will work.

Do yourself a favor and save yourself all the resetting, cache clearing, and DNS rerouting and just get another product! This one is defective.
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2 of 2 people found the following review helpful
on October 14, 2012
Awful product, the nvg 510 slowed down and then stopped completely after only 2-month. Got jerked around by ATT so I'm going back to Comcast. There're not much better, but at least their equipment works.
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2 of 2 people found the following review helpful
on September 28, 2012
I just got this modem from at&t about 2 months ago, you will have to re-boot it at-least 3to4 times every day, Im planning on going back to time warner cable.
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1 of 1 people found the following review helpful
on May 23, 2014
First off, major cheers, I've waited 7 LONG years to be able to get elite and above service from ATT. I've been stuck with 3 mbps for the longest time, there was a period before that where I was stuck with almost half the speed. Kept calling and asking and they kept saying it wasn't available in my area. I had a dsl modem before that but ATT forced NVG510 on me.

I think when I first got it, I had some error issues. I believe I fixed that issue by googling it up and maybe clearing my cache. However, it would come and go. After calling someone to come and check it out, the tech guy (who was extremely helpful, nice and patient) agreed that it was a crappy modem, he was referring to the whole model. Replaced it twice same day and I still have that one today. The tech had to configure quite a few stuff on the lines but eventually I no longer have error messages and such. So if keep asking the nice techs and they should help you out. They usually give you a card in case you need future help, keep it.

The issue I still have is that every 5-8 hours or sometimes after I put the computer to sleep mode and turn it back on later, the internet would go out. It really bothered me at first because I couldn't find an easier way to fix it other than to turn off either the computer, modem, or sometimes both and restarting it. Turning stuff off and restarting it over and over can really damage your hardware so I did not like this. Later on I found out that if I pull out the ethernet yellow cable on the model that's connected to my computer, just the end that's connected to the modem and wait about 20 seconds and then reconnecting it and waiting another 20 seconds or so, the internet works again. Was very happy about this find.

The WIFI seems to work wonderfully, rarely if ever that it drops the line and the speed seems to be pretty good too. I've had two other people using WIFI off their laptop with me on my main computer and it was good! I'm in my bedroom and one is all the way in the kitchen area that's at least 100ft away.

So it's been okay for me, thank goodness.

HOWEVER, bad news. I just read up on the 3600 HGV and you guys seem to give it really bad reviews too so now I'm afraid. My service starts tomorrow and "here it goes again...." is running through my mind. Hope my new machine doesn't break down or I find a nice upgrade or fix fast. I'm finally able to get great speeds, I just hope everything works out.
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