Most helpful critical review
4 of 5 people found the following review helpful
Great size and material. Poor hardware.
on July 13, 2012
While the bag is made of a durable material, after only using it for traveling several times one of the zippers came off. Unfortunately this jeopardizes the integrity of the bag itself. How can I trust the second zipper to work when needed? What if this zipper breaks like the first one while at the airport?
I attempted to fix it myself by reattaching it, but the metal snapped. Nice bag, great size and durable, but I feel that poor hardware was used for the zippers. This could have been a defect in my bag, but since this has happened I can't trust the bag to stay closed while traveling, which is what I need.
I cannot comment on customer service since this bag was purchased about eight months ago and I do not know if it is still under warranty. I will have to look into what, if any warranties the company has.