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I enjoyed reading about the many things that happen every day and night at Disneyland that help to make the customer experience better. One example is the army of workers that come out at night to make sure that everything is clean and safe for the next day's customers. I think that it would be fascinating to watch what happens at night at Disneyland or Walt Disney World but I doubt that I will ever have that opportunity.
This book shows that Disneyland is like all other parks in that there are the unglamorous and even dangerous areas. I think that the author might have gone into more detail on some of the more gruesome accidental deaths than I would have liked. However, I appreciated that the author presented this information in a factual way and did not betray the reader's trust by getting on a soapbox to preach and draw unsubstantiated conclusions based on these isolated incidents as other authors have.
I recommend this book to anyone who is interested in how Disney runs their parks and makes those parks so popular. This book is an easy and quick read and gives the reader a lot of information is a fairly short amount of time.
In a nutshell, the book shows that Disneyland, despite its magical mystique, is still a very human place with gemstones and lumps of coal. The one chapter that lost my interest was "Lawsuit Land" which, after going through several other stories of how guests can be so careless or thoughtless, began to be redundant.
Overall, the book was an enjoyable and easy read. It's a collection of interesting notes and stories of the park, its founder, its cast and its guests; not an intellectual dissertation of Disney's impact on culture. There's a laugh here and there; some awe at peoples' kindness or stupidity; and interesting snippets of the park's growing pains. It certainly left me with a better appreciation of what troubles the cast-members have to go through, and an understanding of how to be a more gracious guest on my next trip to the kingdom.