- Platform: Windows XP
- Media: CD-ROM
System Requirements
Product Details
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Product Description
Hard drive crash. Virus attack. Spilled coffee on the laptop. Frightening news for any computer owner. Fortunately, Mozy has made online backup possible for everyone with an affordable, secure, solution that's simple to manage and even easier to use.
With 30GB of secure storage, there's plenty of room to back up an entire laptop or PC.
There are 3 steps. 1. Install Mozy 2. Select Files To Backup 3. Watch Mozy Go To Work
Some feature of Mozy are:
*448-bit Blowfish encryption: Secures your files while in storage, providing peace of mind that your private data is safe from hackers.
*New and changed file detection: MozyHome finds and saves the smallest changes.
*Block-level incremental backup: After the initial backup, MozyHome only backs up files that have been added or changed, making subsequent backups lightning fast.
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Customer Reviews
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful:
1.0 out of 5 stars
Mozy is louzy,
By
This review is from: Mozy Remote Backup (CD-ROM)
This is the note I just sent to Mozy customer service as I cancelled my account: You guys have a lot of work to do with your product and service. The backup took me 5 weeks to complete - it kept crashing and your support function was totally useless in helping. Once fully backed up (never sure I was fully backed up btw) the software on my mac kept crashing. You should forward this to someone who cares, or not, but thought I would get my opinion out there. I just want my money back.
2 of 2 people found the following review helpful:
1.0 out of 5 stars
Poor customer service, server down for a week,
By Paul (Colorado) - See all my reviews
This review is from: Mozy Remote Backup (CD-ROM)
I had the unlimited version working great for awhile, but recently it stopped working. After trying the ideas mentioned in their Knowledge Base, to no avail, I emailed Tech Support. Included in the information I sent was that I was backing up 36 GB of files and had 372 GB of free space on the hard drive. They wrote back saying I needed to get a larger hard drive. So I repeated to them that I have plenty of room on the hard drive, and they wrote back again saying that I need a larger hard drive.
So I tried their Chat support feature and got a different support rep, who told me that the server on which my backups reside, had been down for a week. He asked me to try again in 24 hours. So 24 hours later I tried again, and the server was still down. Not much of a service. So I'll be moving on to something else.
1 of 1 people found the following review helpful:
1.0 out of 5 stars
Be careful with this service,
By
This review is from: Mozy Remote Backup (CD-ROM)
Just because you have paid for the service and gotten confirmation of that payment don't assume your files are being backed up. Here is the text of an online support session I had recently:Scott M: Welcome to Mozy Live Support my name is Scott. May i have the email address associated with this account? ou: steve@xxxxxxxxxxxxxx Scott M: Thank you, how may I help you today? You: When I click on the Mozy logo it says my account has expired. I renewed it last Sept. Can you tell me what your records show. Scott M: of course give me one moment Scott M: ok i show your account is not set to expire till 09/21/13 can you right click on your mozy icon and select about, what version of mozy are you running? You: 2.8.4.0 Scott M: ok please go to mozy.com/home/download install the latest client version then run a backup that message will go away You: have my files been backed up ? Scott M: hold on one moment and i can see when your last backup was Scott M: I am showing your backups have not started up again after your card was declined in september, once you update the software and run a backup this should fix yourr issue You: Once I gave them a new card number and it was accepted and I got confirmation of that the back ups should have resumed. What went wrong? You mean to tell me that all this time I have had no backups. That is unacceptable!! Scott M: When the account was declined you would have needed to start your backups again, I am sorry for the inconvenience this has caused you however once you start your backups again this will cause your automatic backups to start running again You: No one told me this. I assumed that when I paid you and got confirmation that the backups would have started automaticlly. You better have a supervisor call me at 775 xxxxxxx Scott M: I am sorry but we are not compatible with phone support with MozyHome You: Do you realize that your firm would have legal liability for lost data? I think you better have someone call me. Scott M: I understand your frustration, however once the Backups stopped they would have needed to be started up again on the machines end, we are not able to start peoples backup from a remote location, there are messages given within the Mozy client to see when your last backup was, i am sorry for the inconvenience this has caused you You: All you needed from me was a new credit card number which I gave you. There were no further instructions from you. I was sent a confirmation saying that my card was accepted and the service was reinstated. I have paid you for a service that you have not performed. Worse I have been led to believe that my data has been backed up. I will contact your CEO. Scott M: I understand your concerns thank you for your feed back
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