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New Review, my first one was bad...update again, second one just died! :(
on June 27, 2013
Downgraded to one star. The second one just died. 2.5 years. My Jura is going strong and MUCH cheaper to operate. This machine is used 3 times/day at most, and no more than 4 days/week. It just died. Does nothing.
The machine has been working fine. Still not the greatest Keurig brewer, but good enough. The footprint is smaller than the one I have at home, which is perfect for my office. It still has a bit of a drip after, but it is only 4-5 drops. Enough to be annoying, but as I said, customer service was AWESOME, and for me that counts for a lot! 4.5 stars.
So a couple of days after I set this up and started using it, it leaked....it could have been leaking the whole time and I did not notice it, because it was from the bottom and going behind it. A quick call to the company had me speaking to a very nice rep who informed me that there was something wrong with the machine. He emailed me an invoice a few minutes later and the next day emaailed me a UPS return label and another invoice saying that a new one shipped. I got the new one the day after UPS picked up the broken one! Now that's fast!!! I'm starting all over an will add to this review in a week to report on the new machine. I will state that the dripping at the end is just a couple of drops and totally acceptable. As for customer service, you couldn't ask for better. If this holds up, I will bump it to 5 stars. Give me a week or so to really put it through its paces.
I got this to use in my office, and remembering my old Mr. Coffee from (ehem) a long time ago, I had high expectations. Well, I was not disappointed. Set up is really simple. Fill up the reservoir (40 ounces) to the Max. line (be aware that there is still a lot of room for water, and I almost went past the line). Then attach the overflow tray. Plug it in. You are ready (the first time it takes a longer to prime, but afterwards it's pretty fast). Let it run through a cycle with just water to clean everything out. Then with the samples that come with this you are ready for your first cup. Like the other companies, the Mr. Coffee makes a cup fast. I like the Dunkin Donuts and Starbux (neither of which are included as samples).
You have three brewing choices, 6, 8 or 10 ounces. The water/coffee is hot. Water does not come out in a full stream. It has one stream, and then another stream that dribbles a bit. Also, another con is that you get a couple of drops of residual drip, which makes me wonder if this is normal for the machine, or just mine. My other machines (different brands) do not do this. Removing the reservoir requires a bit of effort, and at first I was afraid of breaking it. I also tried to fill it by just opening the top but I must have moved something and caused a lot of water to leak out (note to self, directions are there for a reason). With that said, the instruction book is great, as is the quick set-up guide. I think it is very nice of them to use a nice sized font that is legible without a magnifying glass! The auto off timer is nice, and can shut itself off after 2 hours.
This is easily a 4.5 star product. If not for the two little things I mentioned, I would have given it 5 stars.