Starkey International has been educating about the art form of household management and personal service for twenty years. Setting Household Standards educates you in the language of service learnded from watching and learning from the veteran masters, and teaches you the secrets of how to identify service standards and develop a service relationship with your staff This book is ideal for employers, household managers or agencies placing household staff.
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Editorial Reviews
About the Author
The founder and President of The Starkey International Institute for Household Management, Inc, Mary Louise Starkey has set the service standard by being at the forefront of the household service industry since 1981. As a granddaughter of one of the original Coca-Cola entrepreneurs, she has experienced both sides of the service relationship. Mrs. Starkey felt it was important to make her own mark rather than stay in her family's backyard. After striking out on her own, she became an ACTION volunteer working in the area of education and aging. She also earned a Bachelor of Science degree in Community Services Development. She married and gave birth to two sons, one a comedian and the other Director of Sales and Marketing for an entertainment company.
Mrs. Starkey is passionately devoted to the service profession and strives to advance the Household Management profession, protect it and continue its growth. The Starkey Institute has become the private service industry's leader in service to families and private homes. Her Institute has "set the standard in developing standards of technical skills and professional ethics. In March 2000, Mrs. Starkey hosted the worlds first Household Management conference, Restoring the Art. It was attended by Household Management schools, the U.S. Military, Household staffing agents and Household and Estate Managers from around the world. In addition. Mrs. Starkey has begun to publish educational books for employers and industry veterans. Setting Household Standards and Mrs. Starkey Nanny Manager addresses the employers role in managing household staff and introduces her state-of-the-art Household Management service delivery system. She has also led the Institute to develop the professions first software, The Household Manager, especially designed for the management of homes. She is also one of the founding members of the International Nanny Association, has served as a consultant in the start-up process for numerous placement firms, training schools and other service oriented companies around the world, and serves as a lecturer and public speaker about "The Relationship of Service."
Mrs. Starkey's personal contribution to the industry has been hailed in such forums as on the front page of the New York Times, The Los Angeles Times, USA Today and was recently featured in Town and Country Magazine as setting the standard for the profession. She has also been seen on CNN and MSNBC, the BBC, German, French and Dutch Television. She has also been hailed in the London Times, and in the Italian Republica.
Mrs. Starkey serves many non-profits through her formal dinner experiences, etiquette presentations, and Afternoon Teas. Working with organizations including the Zach Foundation, a group which serves the needs of burn victims, particularly children, the Fine Arts Foundation debutantes, and the Gathering Place, which is devoted the homeless woman.
Mrs. Starkey is a true entrepreneur, a passionate lecturer and an open-hearted visionary. Her ultimate vision is the world recognition of private household service, as a profession.
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Most Helpful Customer Reviews
5 of 5 people found the following review helpful:
2.0 out of 5 stars
Adequate but not great,
By A Customer
This review is from: Mrs. Starkey's Setting Household Standards (Hardcover)
While the book has good information, an editor could correct its wordiness, tone down its smugness, and strengthen its organization.
6 of 7 people found the following review helpful:
5.0 out of 5 stars
Essential tool for Household Management,
By A Customer
This review is from: Mrs. Starkey's Setting Household Standards (Hardcover)
The book clearly ascertains the management system for your household or estate. Familiarizes you with the appropriate vocabulary for the profession and provides you with the necessary tools and forms to set up your own system. The only shortcoming is that it is directed towards the employer and not the employee. A better book for the Household Manager himself would be the Original Guide to Household Management.
1 of 1 people found the following review helpful:
1.0 out of 5 stars
I agree, not great at all,
This review is from: Mrs. Starkey's Setting Household Standards (Hardcover)
I'm going to have to agree that this book is not worth the money. In my opinion, it doesn't contain any info that you could get on the internet and it way overpriced.
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Inside This Book
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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